Deals & Steals Natural Foods — Local services in Northampton

In general I love this store, it's fun to look at all the interesting products, even if you don't need anything. But this week i had an uncomfortable experience over a pair of shoes. I was looking on the shelves where it was posted that loose shoes were half-price. I found a pair I liked directly under the sign, sitting on top of a box...i.e., 'loose.' (In the photo the boxes are on the floor, with shoes on top.) When I checked out they charged me full price, and when I explained that they were among the half-price shoes, they said they weren't, so I said that in that case I didn't want them. The cashier said nothing, just showed me a sign that said 'No returns.' I said that if their sign was misleading it was not my fault, and it would be easy to credit me for the shoes, as I had not even left the checkout counter, let alone the store. They insisted that it was my fault, refused to refund the shoes. and treated me like I was trying to cheat them. I offered to show them where I found the shoes and said I understood that the shoes were misplaced, but that I still wanted my money back. Well, after a lot of back and forth, they finally gave me the credit, but with a scolding about treating them disrespectfully. I apologized and said I didn't mean to insult them, but that they had treated me like a thief, which I didn't appreciate. We parted on decent terms, but if they had just acknowledged that the signage was confusing and refunded the shoes, this would have been a review in praise of the...

Went here for the frist time . This place is awesome everything from food, clothing, shoes let me tell you about the shoes awesome shoes and boots high-end for Low low low prices. So much organic foods it's great for people who would love to eat healthy but just don't have the income to be able to. I didn't make it out of the store without spending over 150.00 . But there was an awesome pair of hiking boots for only 49.95 water proof really insulated,very comfortable hiking boot. Had to have them . Great selection of jellies ,honeys ,pastas, chocolates oh my gosh the chocolates and they have the greatest deals on chips tortilla, chips ,flavored chips,popcorn all kinds of high-end flavors and Styles. buy one for 2.99 get 2 free. I was also looking for and found gluten-free wheat-free pastas they had an awesome Bean pasta it just delicious and then there was a tomato pasta, rice pastas,cookies all types , you just have to go and really take some time, look thur all the different special items. Really go up and down the aisles is absolutely great . leather goods to purses ,wallets, socks ,shirts, jackets .I'm telling you this place is great and from what I understand it's constantly change . The foods are always the same ,to some degree but the shoes, boots,clothes ,jackets , leather wallets are always changing .. ... get on down to seals and deals you'll be...

I'm a devotee of such shops. I live in Greenfield and shop at The Barn, yet experiences at Deals and Steals cause me to no longer shop there.

I bought granola at Deals and Steals which turned out to be infested with moths. They filled my food cabinet and have been difficult to get rid of.

I bought a five-pound bag of raw chick peas at Deals and Steals that were so hard they could not be cooked. I think that happens to dry peas and beans when they are old. I don't get to Northampton often, and when I do Deals and Steals is often closed (nights and Sundays), thus about three months later I was able to bring in the peas and request a refund. Management declined, advising me that too much time had passed since I purchased them.

Thus, I've purchased some food at Deals and Steals that was infested, and some that could not be eaten, and experienced a quality of customer service that was less than one would hope for. I now...