Yes Computers | Apple Authorized Service Provider — Local services in Northampton

The customer service here was horrendous on multiple occasions.

I bought a new Macbook from them in May, because Northampton’s closer to me than the Apple Store in Holyoke, and I like supporting small, local businesses. That experience was OK. However, there were some weird little issues with the computer, so I emailed them about it, late summer. No response, despite several follow-ups and trying different email addresses (from my receipt and on their web site). I called at one point, and was told by a frazzled employee who just wanted to get me off the phone that someone would get back to me. Nobody did. (I do not live close by so I’m not able to just pop in.)

Getting into winter, I messaged via Facebook, and again was told someone would get back to me. Nobody did. I tried to follow up again more recently via Facebook, and the person responding gave me the owner's email address (despite my saying that they don't respond to emails), but not before being at least slightly condescending and blaming that day's snowstorm for the lack of communication (apparently not reading my messages that this had been going on for months). Then, inexplicably, I was blocked from their Facebook page. (The only provocation I can think of being that I was trying to get some answers while I actually had a hold of somebody, or maybe they were trying to avoid yet another bad review.)

I went ahead and emailed the owner, Mark, anyway. A few weeks later and still no response. This place is a travesty the very concept of an Apple “Premier Partner.” Off to...

We dropped a computer off for a keyboard repair about a week ago. Heard nothing till we called when we returned from vacation. Our expectation: That we would receive a communication telling us what needed to be done for our approval. No call/no communication.

When we called we learned that in the 6 days they had the computer they had not even looked at it. Also, that they wouldn't even diagnose till early next week (about 10 days after drop off).

We decided to take it to the Apple Store in Holyoke and to pick up this morning. I called ahead of time to instruct Yes Computer to have ready for my pick-up. When I arrived there were two levels of delay: 1) They did not explain that there were two separate areas - one of new equipment in front and a second area towards the back of store. Waited about 3 or 4 minutes to learn I was in the wrong place. Then waited another several minutes for a not too friendly woman to search records and then search for the machine. Finally got it after wasting far too much time. Note: NO APOLOGY UPON PICKUP ..... and no real courtesy in the repair area.

The only reason not 1 star: The women in front was gracious enough to walk me to the repair area.

I had one other experience about 2 years ago that I recall was about a 3 star experience. My other half took computer to yes to avoid a longer ride to the Holyoke Apple Store. The laptop goes there tonight - about 7 days after initial drop off and needless time and energy wasted. Computer was needed for the...

YES Computers stands out in an era of impersonal service, delivered by non-human intelligence that gives limited choices and long hold times. I was tired of long waiting lines at the Apple Store and decided to give them a try. My 10-year-old son had fried his iPad battery and there was no way to back up data before hardware replacement surgery. I had an excellent experience at YES Computers: easy parking, personal attention, calm surroundings with plenty of cool things to look at. The staff patiently endured rhe failure to access and disable the FindMy App. It took 45 minutes of stress and upset, just to complete that requirement. It took a call to Apple Customer Support. This was just to drop off the iPad. $400 later my son was devastated. He had lost all of his data! This was nofault of YES computers. The previous service had failed to connect his iPad to iCloud. We’re not very technical. The service had been a rush job. Tyler from YES Computers contacted me to follow up on service satisfaction. I reported my plight and he actually offered to look at my iPad and make sure this never happens again.

My son was happy to know that he’s protected in the future. Tyler also checked my other devices to make sure everything was set up correctly. He took the time to show me how things work and what to do.

FIVE STAR for smart,...