Wegmans — Local services in Northborough

This is our go-to grocery store. It has a diverse selection, inclusiding a wide variety of specialty goods, like gluten-free and vegan options. Their bakery section always has a wonderful selection of goodies, and there's always a few seasonal favorites. The Cafe has some great options so we usually grab a bite before shopping, because it's never a good idea to shop hungry in a grocery store. The staff here is always pleasant in my experience, and the store is a clean and nice looking place to shop. While a classy appearance isn't necessary, it does make it a better experience than all the competition within the same price range. Not all the prices are better than competitors like Shaws, Price Chopper, and Market Basket, we find most of the prices to be at least comparable. In many cases the prices here are better, especially when you shop the store brand, which in some cases we've found our family prefers over brand names, which is nice. Many of our typical store brand items have less additives than many of the brand name competitors, which is also nice as they are often healthier or more natural options.

This location is in a fairly busy shopping center, so traffic getting in on weekends is a little more challenging, but there's ample parking and EV charging stations, if that's an important feature to you. People seem very considerate about using the cart returns as well, so we've had less issues with carts in the way than most stores, and their "Helping Hands" that handle the cart returns are really on top of it. The people who shop there have all seemed really considerate in general, which is also a big difference from many of our other local options, so even when it's crowded, it's not so bad.

If you have kids, there are a couple cool things to catch their attention, making it easier when my own kids were small. There's an electric train over the dairy section, and a rooster that pops out of a barn on the wall over the Cafe. It's little details like that which made shopping with young kids a little bit easier, and their grab and go snack selection has some fantastic healthy options if you need something easy for kids on the drive home. My kids love the store brand fruit leathers for that, even as teens.

This has become our favorite grocery store for a reason. The whole shopping experience is really pleasant. The environment is great. The people are friendly. The prices are reasonable (though by the look, you wouldn't expect it as the place is pretty classy for a grocery store). If you have to go grocery shopping anyway, might as well be somewhere with good prices and a great...

I used to love this Wegmans and tonight has ruined it for me! Absolutely despicable treatment from an employee named Patrick. Misogynistic, disrespectful, and extremely condescending. Will be informing all of my family and friends and will not come back to this location. Came in tonight with my father, mother, and boyfriend. I'm 30 years old, my father 56, my mother 57, and my boyfriend 35. We purchased a single bottle of wine and were told we all needed to show our ID's. We all had them except for my boyfriend. Patrick refused to sell us the wine so we purchased my dog food and left. After going to the car and my boyfriend got his ID we came back in to get the wine. He asked where the fourth person, my mother, was. She was in the car and Patrick still refused to sell us the wine, saying "I already saw all of you together, she needs to come back and show me her ID." One, that is ridiculous. Two, he already saw her ID, less than 5 minutes earlier when we all "needed" to show it. Three, we asked the first time, since when did everyone have to show their ID's? He responded, it's the law. I asked him to specify and he said "it's just the way we do things." Patrick was extremely rude, any questions I asked he wouldn't look at me or respond. We wanted clarity and consistency so moving forward we knew what the protocol was. None of this was provided and we were getting frustrated. While not showing any sense of common courtesy or any clear or real answers - or any communication from his end whatsoever, he proceeded to call his manager, Norman. Thankfully Norman seemed to have some common sense! Norman apologized and clarified that this rule only applies to younger groups. Patrick was quite disappointed that he was in the wrong, never apologized, or even owned up to his confusion. I've been to this very store many times before to purchase alcohol and this was never enforced or told to us. Moving forward I strongly suggest, clarity and consistency through rules and purchases. This experience was embarrassing to say the least and I've never been so disrespected as a customer. His behavior was entirely unacceptable and would be wary of...

Update 08/29/20: I just wanted to say that Wegmans Northboro is doing a great job on the self-service express lanes. They are by far the best express lanes I've ever seen. You can actually scan a large item and put it right in your cart; without calling anyone to fix the register. They also have more express registers than anyone (twelve). They've put people like Gina there to run things. Another great move by them. It's obvious how much she cares about her job at Wegmans and the customers. Thanks for the great job, Wegmans.

I have been going to this store since the grand opening. It's one of the best Wegmans in the state. They have a huge cafeteria, so you can relax and catch your breath before or after you shop. It's very hard to give these guys anything but 5 stars when you compare them to the other grocers in the state: it's no contest. The fruit is always top notch. I usually buy the huge bags of Apples, strawberries and bananas. There's a huge wine and beer store. A lot of times they'll have samples so you can see what's good. There's a nice coffee shop where you can grab a latte or whatever works for you; they'll most likely have it. It's always very clean too. What more could we want?

Granted it's my favorite place to shop, but I do have a couple of requests. I try and avoid Sunday afternoons or Saturdays because it's usually packed with shoppers. You take your life in your hands trying to navigate the isles. What makes things worse is that they are always moving things around. I wish they would get a plan for where certain grocer items are and stick to it. Imagine hundreds of shoppers trying to navigate the Wegmans 500, and not knowing where to find things. I think if they have a map at the end of each isle it would be very helpful, because in the busy hours it's hard to find a clerk to ask.

The only other request I have is to lower their prices on products like Against the Grain, and to provide more parking. Again, there is always a way to make the shoppers experience easier, but as far as a grocer, these guys are the best. Thanks, Wegman family for coming to...