Align Wellness Center — Local services in Northfield Township

Let me begin by mentioning that I was directed to this location by a person I know. They therefore most likely had a different experience than I did. I've never had a poorer encounter with a healthcare professional than this one. Before attending my first session, I gave the staff a call to confirm that my insurance would pay for the treatments and that my only out-of-pocket expense would be my thirty-five dollar copay. I did this because my BCBS carve-out plan limits my usage to specific in network locations. I believe it is called blue high performance network. They claimed to have confirmed by phone. So I first went in for a diagnosis and course of therapy. Dr Gerstin suggested a 7 visit plan, and After giving me the plan, they requested upfront payment for all 7 treatments. Red flag number 1.

I decided to leave and come back on a different day for my second treatment. After this therapy, Gerstein started acting very aggressive toward me and tried to coerce me into paying for all seven sessions at once. Both the staff and the patients witnessed all of this. Super uncomfortable experience. I felt as though I was in a used car dealership.

I informed Dr. Gerstein that the next time I visited, I would cover the cost of all seven treatments, I just wanted to get out of there and was embarrassed. I knew that I would not, in fact, be returning. By the way I paid my co pay after each treatment.

A few months later, I get a bill from them saying that I owe more than $710 because my insurance did not cover the three visits. It baffled me so much that I contacted them for clarification, They informed me that my carve out plan did not cover their office. And they were in fact not in network for my plan like they previously told me

For months, I went back and forth between the office and my insurance company. Eventually I asked my insurance company to review the tape of the call Align wellness made. If the insurance company screwed up I would take it up with them. After reviewing the call that Align's personnel had made to them, my insurance provider, with whom I spoke, confirmed that the office had just inquired as to whether I had BCBS insurance. The staff did not ask them if Align wellness was covered by my carve out plan. The staff should have know known this was a carve-out plan and that only specific offices are covered if they had looked at my insurance card. You would think you would know if you were part of the blue high performance network after seeing it right on the insurance card I provided.

More back and forth as the months pass. I proposed that we divide the difference between the amount they charged me which was reduced to the cash price of 300 dollars (which now put my total out of pocket cost over $400.00) and what I should have paid if I had only paid my copay. However, Dr. Gerstin requested the whole sum and gave me the FU pay me response or I would go to collection. So no choice to pay the bully his money and move on with my life.

I don’t know if this guy is a good chiropractor or not but the fact that he pressures his clients the way he does for money is totally not acceptable What would have happened if I continued with my treatment for 7 sessions? My bill would have been thousands of dollars. Hopefully they learn from my experience and double check that the carve out plans are in network before they see a patient.

Adding this after the owner responded. To clarify, I was in fact charged $400 dollars. 3 copays at $35 bucks and an additional $300. At the end of the day The Dr gets paid whatever he would normally charge anyone walking off the street with no insurance. And I come out of my pocket an additional $300 cash because he couldn't get my insurance figured out. Also, Why are you trying to act like you care, telling me to reach out? Ive been in touch with you and your staff for MONTHS. Don't try and put this facade on that you give a rats you...

My insurance sent me an email of the lists of Chiropractors that are IN-NETWORK and 100% covered so I called and made an appointment with them. The front desk staff were friendly took my ID and my insurance card but after that appointment they asked me to pay. I called my insurance and they called the manager on a three-way call to confirm they are IN-NETWORK and I should not pay (60 visits will be covered by my insurance 100% because I already reached my deductible) . Before my next appointment the manager called me back and said he called the insurance to verify AGAIN and he said that they are OUT-OF-NETWORK and that I haven’t paid any amount to the insurance. It’s crazy he can’t give any proof of this statement. So I called back the insurance company and have them called back on a three way to say the same thing. The manager was still confused and will not accept my PPO insurance. 2/3 insurance agents said I am covered but they relied on the person who gave a false information. The manager said he will email the insurance and then get back to me but he never did. Good thing my husband called him upfront to know the price without insurance or else this might be one of those chiropractors scam. The doctor seems to be a good chiropractor and the front desk staff were friendly thats why I wanted to continue with them but because the admin did not do their job well and not truthful I don’t recommend this place at all if you want to use...

I am a huge fan of Align Wellness. I've been seeing Dr. Gregg for over 3 years and together, we have learned how my body reacts to different treatments. I trust Dr. Gregg because I know that when I lay on his table and explain that my rib might be out or my pelvis is tight, he trusts my judgement and makes the necessary adjustments. The folks in the office are really great, and scheduling is very flexible.

I was tough for me to buy in to chiropractic originally because I associated it with alternative medicine such as Echinacea - which has been proven effective only as a placebo effect. However, there is a science to chiropractic that involves the physics and biology that I never realized. Everything is connected in your body, and a slight misalignment here might have huge repercussions elsewhere.

If you're new to chiropractic there is one thing you absolutely need to know: the first couple of weeks you will probably feel worse or feel no improvement. You muscles are being pulled into a new positions and need to acclimate. My advice to you is to be patient and have faith that you will feel...