Potbelly — Restaurant in Northfield Township

This location is horrible. Last week I ordered a sandwich for carryout and when I got back to work I saw they gave me someone’s DoorDash order. I called and spoke to an employee who promised to cancel my order, which I was told would come off my card in a day. Also, they didn’t offer to replace the sandwich. Seven days later, not only was it not cancelled, there is no sign of a refund. I’ve contacted their customer service several times and the only response I got was a super condescending, unprofessional voicemail from an assistant manager from this location. Everyone I’ve dealt with has acted like it wasn’t their problem. Now I had to dispute the charge with my credit card company. All this because of their mistake! I’m a regular customer and that will be my last time ever spending money at a Potbelly. Their customer service is a...

Worst potbelly. 816 skokie northbrook. Rude people are working there. Visited more than 2 times. Once, I forgot my phone when they were "redoing" my order and they had to check it on my phone... came back 15 minutes later, they said no phone found... being smart, I borrowed another phone, called it and it was ringing in their office! 1500$ phone... Thieves Every time, horrible service. Horrible sandwitches. Always wrong toppings. Always unpleasant/tragic service. Called the manager to let him know why the business could be slow. Low standard location. Beware if you expect to get what you pay for THIS IS NOT THE PLACE. Go to location by...

After waiting 5 minutes while the one employee on the floor assisted one customer, a manager appears from the back to take my order. I’m not sure why it took him that long. I showed up today for the buy one get one free deal, and having mistakenly thrown my receipt away, I showed my bank statement from last night on my phone to prove I was here. The employee, being rude about the situation, referred to his lazy manager (who made a lousy sandwich, but cleared the deal), and returned to charge me for both sandwiches as though he had “won a prize”, disregarding his manager entirely. Pathetic experience for what is usually a well oiled...