AAA Northfield — Local services in Northfield

Gave one star only because I had to. Walked in on 10/30/23 at 1:00pm. Have been AAA member for a number of years. Have received correspondence and read in their magazine about their travel services. So, needed a ticket. Had all flight information. After walking in, was informed it would be at least a half hour to a one hour wait as they only had one travel agent working. After waiting for 35 minutes, asked if I would be better off just coming back at their opening on 10/31/23. Was told that only one agent would be available, but not until 10:00am, as their two other agents were off. Meanwhile, the one agent Judy and the front desk woman then got into a long winded conversation about who was off on Tuesday or Wednesday. I walked out, drove four minutes to Boscov’s travel agency and had my ticket in twenty minutes. Just have to wonder where is the management?? This time of year with the upcoming holidays with no staff, no excuse. Prior to my leaving, Judy made it very clear that if I came back, she had customers coming in at 11am. Do yourself a favor, go see Joey at Boscov travel. Much more pleasant, no drama, and you will get your...

Horrible Customer Service left us stranded. I’ve been with them for 17 years when you talk to a supervisor they’re rude and could care less if you’re not gonna continue your subscription to their services. I found somebody to tow the vehicle for $100. I pay 180 per year for me and my girlfriend most years I haven’t even used it. It’s just piece of mind. Their services have greatly diminished a few years ago when Covid was starting to not be a big deal. They were still very cautious about transmission of germs, but we’re totally willing to leave my girlfriend on the side of the highway to wait for an Uber and when the tow truck driver got there, he said nobody had even asked him and he would’ve given her a ride no problem. I’d like to reiterate again some of the rudest people I’ve ever spoken with. When I was in high school and drove junk cars it was the greatest Customer Service friendly and Extremely empathetic to getting you to where you needed to go....

I’ve contacted this location before, both via phone and in person, and have never had a negative experience. However, my phone correspondence today with Judy was the worst ever. She was rude, kept talking over me and spoke to me like I was a child. When I asked to speak with someone else she said no one else was available to help me. And when I requested her manager’s name and extension, she proceeded to tell me that the manager was out of the office and wouldn’t be back until next week. After asking for it again, she gave me the main number and said she didn’t know her manager’s extension, which I find very hard to believe. She finally gave me the direct number after I told her to transfer me to someone who would be able to get me the number. I have recommended AAA to friends in the past, but after this experience I would not recommend this office to anyone; especially if they have to...