Mod~ Nail Salon & Studio Spa — Local services in Norwich Township

I had previously gone to Mod Salon before they moved locations and really liked it here. Unfortunately, I had a bad experience today. I booked this appointment a month in advance for a gel manicure with complex nail art because I wanted something spooky and pretty for October. I came to the appointment and my nails were different lengths. She asked how I would like her to handle that and I asked if she could extend one of the nails, she said she did not really do that. No problem, I was happy to work around it and proceeded to show her the nail art inspiration, picture included. She proceeded to tell me that what I wanted was beyond her level of skill. That she could really only do lines or dots or simple designs. I then double checked with her verbally that I had, in fact, booked the appointment with the “complex nail art” add on and she confirmed I did, but that again she could only do simple things. My question is then, why allow me to book a complex nail art appointment with someone who can’t do it? Maybe it is a system flaw in booking that allows it, but if that was the case, I booked it a month ago; it would have been nice to have gotten a call or something to tell me that that person could only do simple art or try to re-book me with Brooke, who Bora indicated is the person who works in the salon who can do complex nail art? I’m just incredibly disappointed because I get my nails done like once a year and was so excited about this since I had never gotten nail art and had a vision in mind. The only reason I am leaving 2 stars instead of 1 is that when I politely asked if I could go ahead and cancel the appointment in light of the news that she could not do what I was looking for and what I had booked, she was kind and apologetic and let me cancel on the spot no problem. I understand she may have been put in this position so I don’t want to blame her, but maybe management can prevent this problem for others...

I had the pleasure of visiting Mod Nail Salon for the first time yesterday, and I brought my daughter along with me. My experience was absolutely fantastic! From the moment we walked in, we were greeted by a team of highly professional and welcoming staff in a salon that exuded beauty and cleanliness.

What impressed me most was their patience and attentiveness towards my daughter, who had a flurry of questions and unique color preferences for each nail. Shilah, one of the nail artists, was incredibly sweet and kind to her, providing a delightful experience.

As for my own manicure and pedicure, Julia worked her magic. She not only delivered a stunning result but also went the extra mile by adding an additional coat of base, which is a testament to her commitment to quality. This was particularly important to me as I have weak nails.

I am genuinely thrilled with my visit to Mod and can confidently say that I'll be returning in the future. In fact, I'm seriously considering making Mod my go-to nail salon. The exceptional service and care we received have left a...

My mother comes here all the time for her pedicures and suggested them when I wanted to get my nails done for engagement photos. I never get my nails done as I am extremely hands on so nails constantly chip and are short plus you never know what you might get for going to a new salon.

I booked for acrylics and Tim was extremely sweet and professional as well. I have never had my nails done without a single imperfection, or streaky or uneven nails until him. He took his time and made sure every nail was up to a high standard of care.

And of course the minute I got home one of them did end up chipping. I didn’t want to make a big deal out of it since it always happens when i get my nails done but i was stressed about pictures. I called the salon to leave a voicemail and Tim was able to book me for a quick repair with Brooke the next morning. The team was so professional and kind about the situation and completely understood the stress and pressure. 11/10 customer service. And I will definitely come back again to get my nails done by...