Bella Capelli Salone — Local services in Norwich Township

My previous two star review has been amended. My massage therapist reached out to me right away and apologized. She has completely rectified every complaint I had. I would be more than happy to return to her in the future. So, if you are a deep tissue massage person, she is incredibly strong and can get in there deep as you need!!

I was given a gift certificate for a 60 minute massage. When I called to book the appointment, I asked if I could book a 90 minute massage and just pay the price difference ($25). They said yes! When I showed up, I filled out my paperwork. I wrote about my problem area, I circled it on the diagram and wrote #1 concern, and I discussed the concern with the masseuse. Unfortunately, that area on my upper back was never targeted. While the massage was enjoyable, it was focused mostly on extremities and not on my back/shoulders/feet where I asked for it to be centered on. So while I was relaxed, it didn't actually benefit me for the reasons I booked the massage. Then, when it came time to pay, I was told my gift certificate was bought as a part of a Buy 1 Get 1 50% off sale, so while it said it was good for a 60 minute customized massage, it was not actually worth that full value since it was a BOGO deal when bought so I had to pay that difference too. Why offer a BOGO 50% sale on gift certificates if the person receiving it has the make up the cost difference?!!? That's a complete and total scam. So not only was my massage useless, I also feel like I was scammed when it came time to pay. I will NOT be returning and NOT recommending this...

Wow....I'm totally spa drunk writing this review. I had the most amazing day at Bella Capelli with Gabby and Andi! First, they're located in a beautiful old house in the historic part of Hilliard (I think that's the area- honestly, I'm not familiar with Hilliard). I got the If You Need Me I'll Be At The Spa package and it was 4 hours of the best self-care ever. I started with a body wrap that was both warming and cooling at the same time before being wrapped in a beautiful warm hug of various blankets. Definitely know what it feels like to be the inside of a Chipotle burrito! Then, to rinse off the mud, I soaked in a bubble bath in the beautiful, above ground tub. I then got my 90 min massage from Andi. I can't believe she was able to keep up the deep tissue pressure the whole time but she did! She really worked some problem areas in my neck and back and I feel so much better. Then, I finished off with a facial with Gabby who took the time to address my skin concerns and work her magic on my skin. After four hours, I felt like a content wet noodle and I'm so glad I Ubered there because I was in some kind of coma! Booking was super easy. I just texted with Gabby and we talked about what I was looking for. I really appreciated her rearranging some things to work logistics and make sure I got the time for everything I needed/wanted. I definitely look forward to coming back...

What a disaster. When you book online - it says “appointment pending” - never got any confirmation. The main number for the salon listed on the website is out of service, and I tried texting the stylist I had scheduled with (Zoe) to confirm the appointment - because I had seen reviews mentioning the lack of confirmation for appointments. No response. Zoe texted five minutes after my scheduled appointment time asking if I was coming in - her number is wrong on the website. I had already scheduled an appointment somewhere else, with a confirmation - what a waste for Bella Capelli. They need to figure things out if they want new clients. Zoe was perfectly kind about the mix up, but why would I be bothered to go to a place that can’t even figure out their appointment scheduling? Definitely won’t be going here and wouldn’t recommend anyone else go until they update their information and booking system. Its 2023, you should at least have a functional website if you want to...