GameStop — Local services in Norwood

I have been a great customer to the Gamestop for years. I bought at least 4 game systems and been to countless midnight game releases, all at the same Rookwood commons Gamestop. It has always been great place to shop. However, recently with all the new staff they've hired, I can't help but feel let down by the quality of the Gamestop that I've always loved since a kid. Yesterday I went to see what I could get for a 250GB Xbox 360. After waiting in line for about twenty minutes being behind only one customer, who walked out with what he wanted, I still felt confident that I would get a great experience just as the days of old. Contrary to that belief, I got about 15 minutes of the employees trying to get their tv to work followed by 5 minutes of telling me their sorry but they can't help me and that they would leave a note to the manager requesting to give me some sort of discount for wasting so much of my time. So although a little frustrated, I still had faith. Faith that I would walk in today and be greeted and treated fairly in correspondence to all the precious time I wasted in an effort to do nothing more but is what is at the core of Gamestop’s marketing plan; Buy, Sell, and Trade. Things didn't quite go that way, however. Today, I walked in and told the worker, who had a dismissive and defensive aura about him as I walked through the door, that I left my name with the crew last night and that I was interested in seeing how much they would be willing to give me for my xbox. He immediately told me there was nothing he could do about getting a discount toward in store credit and didn't even express any empathy toward the situation they put me in. After he disrespected my valuable time he proceeded to tell me that my Xbox was in terrible condition and they could only give me thirteen dollars for it. This felt like a spit in the face after knocking me to the ground. I have a great Xbox. Its about 3 or 4 years old and though it does have a bit of dust, It works and processes just as good as any 250GB Xbox 360 you would put it up against. I just brought it in last month and a different worker told me that if I brought in in with an AV cord, they would be able to give me 50$ in store credit for the SAME QUALITY console. Rookwood Gamestop used to be great. There was a time where you could go in, discuss your favorite games and feel such anticipation about returning and doing the same thing again. Although you would feel let down by some of the prices they would be willing to offer for trade ins, they still felt semi reasonable. Everybody was genuine and had the same passion about gaming as the customer. Now Rookwood Gamestop is a shell of itself. Led by a guy who cares nothing about the comradery of gamers. Who seems to not feel anything about his job. Who is there for only for a pay check. Who is only allied by workers that don't seem to know what they're doing, though at least are enthusiastic about gaming, unlike their leadership. I hope that this place can return to its glory days of a couple years ago, but until then I don't recommend anyone buying and ESPECIALLY trading in anything to this Gamestop. They don't care about you. Only there because they have to be. Go either online...

Place is awful service and awful prices. Stick with Ebay. Brought in 5 Xbox One controllers that they told me to bring in. Not only did it take 3 separate times to look up my controllers but they also had to switch cashiers because of being “overwhelmed” (All had stick drift they were aware) they offered me 8 dollars a piece for them…. Cool, whatever they dont work ive been here for over an hour and just want to go home. But the sole reason for going there was to get a replacement controller. I purchase a controller with the 35ish bucks they gave me in trade ins and still forked over another 25 out of pocket for one of theirs. Not only does the controller they sold me have stick drift (like the 5 I just traded in) but they also will not take it back. Place is going under and it makes perfect sense as to why. Stick with Amazon, Ebay, etc… Cannot wait till GameStop goes out...

Showed up during prismatic evolutions release on 1/17. There was a line of 20 people. When we were let in the store they only had 5 elite trainer boxes, and 3 other products which they had 6/8 of.

Only the first 4 people received any products even though there was a set limit of 2 product per person (should of been 2 items in general).

I find it shameful that a renowned franchise only was able to stock enough product for 4 people.

The only other conclusion was that employees set aside stock for themselves which in turn disregarded loyal costumers which is equally shameful. I find it most likely.

Was a waste of time waiting an hour before open today. Will not be returning, the Kenwood location seems better ran and...