Five Little Monkeys - Novato — Local services in Novato

CHECK YOUR RECEIPT! Five Little Monkeys is a cute toy store with a good selection, but when I noticed the gift I purchased rang up $5 more than the price on the tag, the clerk told me this happens often and “there’s nothing they can do” because they haven’t the tags in the store because prices are going up and they haven't had the time. There’s even a sign at the register stating that the store should honor tagged prices — yet she refused any adjustment.

I asked to speak with the manager, but instead the clerk called me back later offering the difference as a $5 store credit. I requested a refund to my card, but was told they “could not.” I live too far away to make a return in person, so the offer was essentially useless.

It’s outrageous to advertise one price and charge another, then refuse to honor the tag. The fact that the owner had the clerk handle the calls instead of speaking directly is equally disappointing. I won’t be...

Service is great as usual and we are always happy to buy local, but the quality of the toys has tanked.

For the second time in a row our kids have been disappointed by buying a $30 toy that was cheap disposable plastic we could have gotten at Walmart for $5.

The thing with local B&M stores is that there are no reviews, so we trust the proprietors to deliver good products, and are willing to pay a premium to support them. They failed here.

I think we are gunna stick with the online options with reviews...

By far, the BEST toy store I've ever seen! None of the cheesy, high priced, home made blocks and stuffed animals, none of the cheap, poorly made toys. Great book selection, some of the plushest stuffed animals ever seen, rock tumblers (They even sell rocks!), coding games, big kid stuff, little kid stuff-worth the trip just to check it all out! Oh, yeah, GREAT staff behind the...