O'Reilly Auto Parts — Local services in Novato

Can't thank these guys enough for their patience and help during a stressful situation with me trying to fix my own car, replacing serpentine belt and then one of the idler pulleys which had shed ball bearings and locked up. At one stage, because I was far away by walking distance, they dispatched the delivery driver who came to me with parts, no extra fee, for which I am super grateful! What amazing service! And when one or two parts didn't fit for a variety of reasons, they were super helpful in trouble shooting with me and also in returning or exchanging the merchandise. I'm already a loyal customer, but this experience changed my outlook altogether on O'Reilly's. Basically from good store to GREAT. This was really my first time needing more than just incidental help from staff and this is where they excelled and greatly exceeded my expectations. I was also amazed that everything I needed for my jeep 93 grand Cherokee was in stock. And if it hadn't been, they offered same day or next day delivery for the parts, which is really great. I needed a specialized bolt as well, and they stock a large variety of such bolts in pertinent diameter, length, and varying thread pitch, and I was able to find one that fit perfectly and smoothly. I also bought some cheap tools which I expected to destroy in the process, but they held up as well. Anyway, from the manager to the rest of the staff, they really know what they're talking about and also how to utilize internal resources. I've been to auto shops in general where the employees can only work at the surface of the problem and instinctively give up after an initial set back. These guys had alternatives and backup ideas when my quest presented such challenges. I really appreciate them digging in and going the extra mile for me. I'm sure If they're reading this, they probably feel like my situation is very typical and they always love helping out as they did, all normal in a days work, but I'm telling you, from a customer perspective, this service stood out to me, enough to inspire my...

Very interesting visit. I was the only female in the store and the sales people were busy with quite a bit of traffic on the store and the room lol employees were hopping to get this and that for the customers and they seemed competent. So after this rush, all the men were gone. I'm walking down the isles and past the counter and I must have looked like an alien to them, they probably thought I was lost and that I'd figure out I was in a place not familiar to me. Not one of them said hi or may I help you or anything. I thought that was almost hilarious. So I didn't say anything and just observed their lack of engagement with me. So I'm not complaining about O AP, they always have what I need, and it's always organized and clean, so I didn't buy anything, I just sen6t back the next day and bought what I wanted Not needed, but wanted. Any how it was funny how they didn't...

I called over to see if they had the right battery that I needed for my car. When the gentlemen told me that they did ( wish I got his name) and how much it would be. I asked him if he was able to install the battery and he said "NOT IN THIS WEATHER CONDITION!" I understand yesterday (11.20.2024) we had some crazy rain however that is not what you say and how you treat your potential customer especially when the policy states you guys will install it for free. ( could've said it may be a wait, or I don't have enough staff at the moment something better than that crazy reply!) I ended up going to another store and they put my car battery in while it was raining hard without hesitation. Told my coworkers to think twice before you patronize this...