Chick-fil-A — Restaurant in Novato

I Grew up in the south and used to eating CFA often NEVER had a bad experience everything i order is always in the bag. I've had CFA in college towns, while traveling through various states, in airports, ... im just sayin, I have eatenA LOT of CFA.

This location is literally the worst i've encountered. I live in the area and have been a fairly frequent customer over the 3 years i've lived in the area i have never had my order come out right. I've had salads where they left the chicken off completely, forgotten fries, drinks, order sauce never include the sauce, completely wrong orders, or half right orders

Come on guys get it together I've frequented CFA for 20 years and never had so many bad experiences its a joke with my husband and I now and we are at the point that we have chosen to go to Rohnert park multiple times rather than deal with the roulette wheel that is CFA Novato.this place needs better leadership from...

Great and warm service. Danny (the operator) only hires and keeps the people who are determined to work hard at this Chick Fil-A location. The premises are well maintained, the environment inside the restaurant feels like a fine diner rather than a typical fast food location, the employees make you feel happy at the counter, the food is usually consistent, the restrooms are clean and tidy, and the food is brought to your table rather quickly. Any problems you have can be taken with any employee and they will cooperate with you until your problem is solved. I am and will remain a regular customer here. Everyone DROP the contreversy the head of Chick Fil-A has caused with homosexuals and what-not. NONE of that discrimination takes place anywhere on the grounds and people who gave this place a bad review without even visiting, I suggest you change your review until you've...

I have been a regular here for the last year. And when I say regular I mean at least once a week. Tonight was the first time I was disappointed. The kid at the drive-through was bad. Wasn't paying attention, wasn't nice. Forgot stuff I asked for. Even the manager or lead looked at me at some point when I was talking to the kid and he wasn't paying attention. I know I came at 9.47pm and it's close to closing time but you are open til 10pm and this means you offer good customer service til 10pm. And it wasn't even a busy night. And then the food. I was impressed by how fast my order was ready. Chicken was dry and coldish. It's been clearly sitting for a good amount of time. It looked and tasted like Kentucky fried chicken. Salad was ok. But the kid forgot the dressing that I asked for when paying. Sad to have this experience and to loose time leaving...