Staples — Local services in Novato

With most people shopping online now, the only reason to drive your car and spend $7/gal for gas and expose yourself to COVID, is because of the in store customer service . Today, Staples proves to me it’s not worth shopping there any longer.

I spoke to the manager today 7/3 @3:40 (Brian, Brad, Brent? - starts with a B) to ask for help Resolving an issue I had once before. A few months back, I purchased a HP ink cartridge that showed “incompatible” with my printer. The manager at the stone said this certainly happens from time to time, I could exchange the cartridge for another one. The new cartridge worked fine.

Today, my new ink cartridge I purchased just hours before did not work, this time my printer said “ the cartridge could only be used in the printer it was previously from and could not be used in this printer???” Was this ink cartridge refilled was it not new? After hours of trying to make it work, I brought it down to the store to get help once again. This time, the customer service person told me he could not help me and said that something must be wrong with my printer. I told him this happened before, I exchanged it and it was ok. Could it be there’s a few bad lots or defective cartridges? He just said, I can’t help you. I the. Shared that I was also considering buying a better HP printer today and would buy about 4 ink cartridges to go with it, would it be ok to apply the credit to these new purchases? He said, “No, he could only allow me to replace like for like.” Then, he wanted to show me all of the new printer models Staples carried. I lost my patience here and was very irritated!” I told him I was a long standing customer since the day they opened and I would not be shopping at this true ever again. I drive over to Target, bought a new printer and 4 new ink cartridges. I returned home and asked Instacart for a refund, they kindly refunded me for my cartridge no questions asked. I. The end, staples will see that refund, and will not be seeing me again. Keep this up and you’re going to lose more business than you already have to online shoppers, where there is a plethora of options and better prices! The big stores and Amazon are actually better with customer...

This review is specifically for their print center.

SUPER UNHELPFUL.

If you absolutely need to be frustrated by poor customer service, Printers that are offline and ridiculously long wait times then this is your spot!

I came in to print four (4) 8.5x11 .PDF's and the lady working the "Print Center" stated that she could not print them out for me. I would have to wait until the next day. F THAT.

I was then directed to their self service machines. Ok, better than waiting a whole day for 4 prints right?

WRONG.

1 machine was down leaving 1 printer for the whole business to operate on. Luckily, the guy who was printing a bootleg copy of war and peace had just finished his 800 page print and he let me use the ONLY PRINTER AVAILABLE IN A "PRINT CENTER".

Just let that last line soak in for a second...

OK, I'm in front of a machine that prints, I just saw the novel that the previous guy printed right?

WRONG.

The machine would not read my USB drive. The same USB drive that I literally used 5 minutes prior because I uploaded the 4 .PDF's that I needed to print on it. I was getting frustrated. so I kindly asked the lady if she could take a look. She surmised that the USB was faulty. I was like "look, I just used this USB drive 5 minutes prior because I uploaded the 4 .PDF's that I needed to print on it".

I felt like I was repeating myself...

At any rate, this reminded me of Dave Chapelle's 'POP Copy" skit from his show.

Avoid the frustration and either go to Kinko's or replace your broken printer so you don't have to...

Hard to believe. BEWARE TECHNOLOGICAL RIP OFF!!!! I came to print three black and white copies from my flash drive. Nice helpful lady took me to the automated machine, insert my debit card, put in my flash drive, three copies print, charge 36 cents. Love it. It was easy. Today coincidentally I check my charge card statement. TWO charges. One for 36 cents, and one for a Dollar! I printed a TOTAL of three black and white copies from my flash drive. Here's the scam. Somewhere the easy to use automated machine charges you an extra dollar. Is it worth getting my bank to investigate? This is a total, set up rip off. DO NOT USE THEIR AUTOMATED...