Verizon — Local services in Oak Harbor

BLUF: Staff rude and unwilling to help resolve a situation that was resolved on the phone with Verizon Customer support in 5 minutes.

Went to the store to upgrade a phone. None in stock, so one was ordered online. Told the staff member that we had a promo for $50 online and was told we would receive the discount at checkout (the promo was online only, but we were attempting to support this local business).

When the phone arrived, we were told the price included a $100 discount off retail already, and no other discounts could be applied. As part of the transaction, we were also told that there would be no restocking fee should we change our minds in 14 days (same as the online promo). Upon returning home, a quick check online showed that the price we paid in store was indeed retail price, no discount had been applied.

We returned to the store the next day in an attempt to resolve the situation. The workers were rude and unwilling to help in any manner. We mentioned that we could always order the phone online, receive the promo price, and return the phone in store, but we'd prefer to resolve the manner in a simpler way and continue to support this location. Unfortunately, the staff were unwilling to consider this and also stated that we would have to pay the restocking fee (even though the salesperson told us we would not have to).

A call to Verizon Customer service solved the issue in 5 minutes. Without even describing the issue, the representative was able to credit the account with the $50 promo.

We made every attempt to support this local business, but unfortunately this recent interaction made the simple process of upgrading a phone into a huge ordeal, and we will no longer shop...

This store consistently gives us the best customer service. First of all, when we went in the other day to upgrade our phones, Kim recognized us from two years ago and remembered where we switched from and everything. That's nuts. Second, we came in like 6 times to get all the info on the new phones and the new account info etc, and they were nice, helpful, informative, patient, and awesome each time. Two especially helpful people in addition to Kim were Ben and Andrew (there were two more awesome people in the course of the 6 visits but sadly I didn't catch their names). Third, they were all on the same page - I didn't get different info or prices and plans each time I went in. You'd think this should be assumed from a business but then you'd be wrong, cause the bigger the business the more info there is to mess up - like the infamous comcast, or the sprint store in town that I had terrible, terrible experiences with. Fourth, these guys went the extra mile to help us on things and hook us up with extra promotions that ended up with us happily buying more than we intended (buy-one-get-one phones for the family!). These guys make Verizon look like the best phone company in the world. Thanks for the awesome service guys! I highly...

The employees here are of NO help. You tell them about a problem with the phone not working properly and they do NOTHING!!!!! My data would randomly cut out when using GPS in the middle of town. Not changing towers or in the middle of nowhere but in the middle of town. I would have to turn off my data and back on or put it on airplane mode and back off and close all apps or restart my phone then close all apps for it to work again. Looked for updates for my phone and the GPS. All up to date. After almost two years of the Verizion employees giving me the run around about what to do so t h the same issue they said the phone was btoken the entire time and I could've gotten a new phone at the time when it first happened but can't now because it is out of warranty. Don't go there for help with your phone. They didn't even look at the phone themselves. They were to busy talking amongst themselves to help...