Sincere Home Décor — Local services in Oakland

Wow where do I begin. It took me nearly a year after this traumatic experience to write this review. I don't think there are enough words allowed to go into detail on all the problems I had. My remodel was a complete nightmare thanks to Sincere Home Decor.

TLDR: The materials had a variety of defects, including chipped wood, unpainted portions, and stained countertops. Wood panels were sent to us that didn’t match the rest of the cabinets. The countertop was installed improperly. Several pieces of the cabinet arrived months after our initial order. Sincere failed to provide the necessary customer service to resolve these issues and continually refused to accept any sort of responsibility for the issues we were having.

Some details:

1. Their "free consultation" which resulted in them designing the layout of kitchen and ordering the parts to complete that design was done incorrectly, despite us providing them the exact details and dimensions of our space. This resulted in components not fitting well, doors scraping other doors, and missing pieces. It was awful and we ended up having to jury rig a bunch of things to make it work with the cabinets that we received.

2. The cabinets (Homecrest) were of extremely poor quality. I mean, just terrible. The color of the stain varied significantly from piece to piece, things were stained improperly where you could see the original wood underneath, gaps in the cabinets resulting in being able to see through them, doors not opening and closing properly, scrapes and chips everywhere, shelves being made of different materials (some were wood, some were MDF board). One of the cabinets we received wasn't even the right item, and they acted like they were doing us a favor by not charging us to ship the correct one, which took 6 weeks to arrive, delaying our project significantly. The fine print on their contracts states that even in situations where the materials are defective, YOU have to pay for replacements to be shipped.

3. The countertop installation was crooked and done unprofessionally. There were blemishes in the countertop that were not just due to the material (think grey and white countertop with a orange blemishes).

4. The customer service received was awful. During this entire process, we had to constantly ask for updates. It took Sincere an average of 2-3 days every time there was an issue to hear back from Homecrest as they claimed they did not have a phone number of anyone at that company to call. It took a similar amount of time when Sincere’s upper management needed to be involved, indicating to us that they did not take our situation seriously or treat it with any urgency. We spent an average of 30 minutes a day during this entire process chasing after Sincere with phone calls and emails and trying to be made whole by our purchase. As a result, we spent countless hours on the phone with or emailing Sincere, even more hours being stressed out about this entire process, resulting in what was supposed to be a three-week job taking three months. Completion of our kitchen was delayed by months as a direct result of Sincere’s negligence and Homecrest’s faulty product. (FYI the people we mainly worked with there were Mario, Anna, and Daniel.)

Please, for the sake of your sanity,...

They have a lovely showroom with quite a variety of options for a kitchen or bathroom project. They could definitely do a much better job assisting Customers who are of color but not Asian. There were 7 people who looked at me briefly but chose to ignore me completely after they sensed that I might have needed help. I waited 15 minutes for 1 guy to finish assisting someone else. When he was done he quickly turned away from me, darted through the displays & ran out the door. I guess he needed to go to lunch. 2 guys were at the counter having a discussion. They did look up to acknowledge my presence but said nothing & went back to what they were doing. I waited in front of them until they were done. When they were done, they both walked off talking to each other as they escaped from the counter leaving me standing there. There was 2 other women behind the counter who also looked at me, said nothing & just left. I walked to the other end of the counter where there was 2 more men & 1 at a station behind the counter. The 2 counter guys looked at me & seemed to be reluctant to acknowledge me. The other guy saw me, said something to the two at the counter, then he got up & came out to assist me. He was very pleasant, answered my questions, gave me good information & wasn't concerned about assisting me. I did mention to him what the first guy did, he apologized & asked if there was anything else I needed. I thanked him for his assistance & information. It took me 30 minutes just to get his assistance. Something was definitely wrong with...

Incredibly disappointing and frustrating.

Tldr: I went here for a kitchen and bathroom remodel which ended up costing me over $1k in cabinet moldings that could not be used nor returned. This was also through their higher tier cabinet lines (Diamond Cabinets) so it wasn't a cheap order.

I ordered kitchen cabinets through Sincere which had a 6 week lead time. When designing the kitchen, they incorrectly designed the kitchen with the wrong ceiling height, and ordered kitchen moldings that were unable to be used as there was no actual space to install the moldings. This left me with moldings that were unusable and completely wasted. What am I supposed to do with that much molding?

In addition, even if the moldings could have been used, they quoted me for 5 pieces of the molding, each of which are 96 inches in width. That's a total 480 inches, or 40 feet long. The kitchen design that they themselves created only has a maximum of 212-220 inches of molding that can even be installed even if it could be installed (and this is including the length of a window and a wall which doesn't even need molding).

Even if I did need and could install molding, I would have had 2-3 brand new pieces of molding left over which could not be used.

However, ordering appliances such as countertops, kitchen sinks, and other miscellaneous items were fine. Not the best deal, but not the most expensive either.

Customer service was fine. People were nice enough. However, that really doesn't make up for the wasted...