Ordered a huge rose bouquet for delivery on Valentine’s Day for my wife. My card was debited, and I received a confirmation email stating that my Order had been received and was being processed. The total debited amount was $358.08. Forward to Valentines Day: After talking to my wife several times throuout the day attempting to be discreet and find out if she’d received anything, I finally decided to call modern bloom around 2:45pm to see what the status of the delivery was. My wife was going to leave for her mothers for a late lunch, and I was hoping she would be there when the bouquet and balloons etc... finally arrived. When I called the shop, I was told that my order had been cancelled immediately upon receipt, that my card had been credited with a refund immediately... and that they had called me to let me know these actions had been taken. However, I have NOT received a credit to my card, a phone call has NEVER been received by my cell from MB (I confirmed the # they supposedly called too... it was my cell.. NO CALLS MISSED!) and a voicemail has NEVER been left... not only that.. but a cancellation email would have been nice to get as well... since they sent me a confirmation email... am I asking too much????
Needless to say, my wife is now receiving NOTHING from me on this day and I’m out $358.08 until it “goes through” (holding my breath).
This is the ONLY communication I have EVER received from them... an email:
Modern Bloom Thank you for your order!
Please review your order information carefully and call us immediately if any corrections are required. Order Number: #3490 Delivery Date: Feb 14, 2019 Recipient: (my wife) Address: xxx xxxx xx xxxxxxx xx xxxxx Phone number: (xxx) xxx-xxxx
Card Message: No one’s business outside of me and my wife. :)
End message
The “Reason” for the cancellation I was given by MB was that I am outside of their delivery territory. Mind you, my house is only 40 minutes from their shop. I think a $358.08 bill has some room for a delivery driver fee.
If I could give 0 stars I would. My wife stays at home With our small children. She is an amazing mother, wife and friend. It really stinks that she doesn’t get to receive flowers today. Thanks...
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