Modern Bloom — Local services in Oconomowoc

Ordered a huge rose bouquet for delivery on Valentine’s Day for my wife. My card was debited, and I received a confirmation email stating that my Order had been received and was being processed. The total debited amount was $358.08. Forward to Valentines Day: After talking to my wife several times throuout the day attempting to be discreet and find out if she’d received anything, I finally decided to call modern bloom around 2:45pm to see what the status of the delivery was. My wife was going to leave for her mothers for a late lunch, and I was hoping she would be there when the bouquet and balloons etc... finally arrived. When I called the shop, I was told that my order had been cancelled immediately upon receipt, that my card had been credited with a refund immediately... and that they had called me to let me know these actions had been taken. However, I have NOT received a credit to my card, a phone call has NEVER been received by my cell from MB (I confirmed the # they supposedly called too... it was my cell.. NO CALLS MISSED!) and a voicemail has NEVER been left... not only that.. but a cancellation email would have been nice to get as well... since they sent me a confirmation email... am I asking too much????

Needless to say, my wife is now receiving NOTHING from me on this day and I’m out $358.08 until it “goes through” (holding my breath).

This is the ONLY communication I have EVER received from them... an email:

Modern Bloom Thank you for your order!

Please review your order information carefully and call us immediately if any corrections are required. Order Number: #3490 Delivery Date: Feb 14, 2019 Recipient: (my wife) Address: xxx xxxx xx xxxxxxx xx xxxxx Phone number: (xxx) xxx-xxxx

Card Message: No one’s business outside of me and my wife. :)

End message

The “Reason” for the cancellation I was given by MB was that I am outside of their delivery territory. Mind you, my house is only 40 minutes from their shop. I think a $358.08 bill has some room for a delivery driver fee.

If I could give 0 stars I would. My wife stays at home With our small children. She is an amazing mother, wife and friend. It really stinks that she doesn’t get to receive flowers today. Thanks...

recently ordered a flower arrangement for a friend that lost her dog and close companion. I went with the premium version of an arrangement that was $38 for the regular version and $58 for the premium...it was the Purple Moon. I only wish I could put the pictures of what was advertised vs what showed up. What was sent was less than the regular advertised version of this arrangement and looked worse that what I could have picked up in a bunch at the grocery store.....It's too bad that some of these businesses that deal with people who don't generally see the finished product they paid for give them FAR less than what is advertised. They scrimped out n a condolence arrangement...I mean...that's pretty awful....Fortunately the person who received it was happy, as they received the sentiment....I would NOT trust this shop if you are ordering online...

We recently had Kristy, from Modern Bloom do all of the flowers for our wedding day— and all I can say is WOW 🤩 I cried when I saw my bouquet.. she had all of my wedding flower dreams come true. I received more compliments on my flowers than I can count. The colors, varieties, textures, and volumes of the bouquets- were all perfect. I couldn’t be more happy with the work that Modern Bloom did for our wedding day. The end product was not only breathtaking, but I have to compliment the service the day of. They paid attention to the weather the day of the wedding. It was extremely hot on our wedding day, and they were attentive to the delivery time to ensure that the flowers still looked beautiful and perfect for the entire day. Thank you...