Family First Wellness: Samantha Lindsay, MD — Local services in Odessa

The woman at the front desk, Susan, is extremely rude. After months being in a pandemic, I needed to get new bloodwork done as its been a while. I call Dr.Lindsay's office and ask for an appointment. Susan asked if something was wrong, I said no just need a regular check up for blood work. Her tone was very condescending. She scheduled my appointment for Monday, March 1 and because it was booked well in advance and I didn't receive a reminder, it slipped my mind and I missed it. Susan left me a nasty voicemail that sounded like I had done the worst thing in the world. I call to reschedule for the 17th and ask to be reminded, which also was an issue for Susan. I was left a reminder voicemail on 3/16 to "remind you of your appointment tomorrow afternoon", NO TIME WAS GIVEN. I knew it was for 5PM, so I show up on time. I get to the front desk and tell her my insurance changed, she said we don't take that insurance. So I said okay well I don't want to be seen then just cancel my appointment. Susan said she couldn't cancel because I was already there and they would still have to charge me. I said I've never been anywhere where they charge for an appointment in which I am not seen by the doctor or nurse practitioner. She said it happens and they could have given that time slot to someone else, basically blaming me at this point for not wanting to be seen because they didn't take my insurance. I asked if that was even legal and she said yes. Then Susan proceeded to tell me I've missed the last few appointments and rescheduled four times (to make it again seem like I was a villain), so I ask her what dates I missed and when I rescheduled; she didn't seem to have that information. The only time I attempted to make an appointment this year was for 3/1 and 3/17. I have not scheduled any appointments since February 2020 til now, so because I may have rescheduled an appointment in the past (over a year ago), it was being held against me? It just made no sense. Susan then said they would call me back once they were ready. I don't understand how she would tell a patient that they would be charged regardless of if they took the appointment or not. I stepped outside to call a friend of mine that works in a doctors office and they told me that is completely wrong and they are not allowed to do that. Two minutes later Susan steps outside to tell me that they will cancel my appointment free of charge. I'm sorry, FREE OF CHARGE? For an appointment that I DID NOT ATTEND? It was a complete joke. Susan is extremely rude, condescending, and I felt harassed by her motives to get me to stay there. I can't believe Dr Lindsay has allowed this person to work as her front desk employee. I have worked front desk before and I know what it is like to deal with many clients all day and the pressure that comes with it but not once was I ever rude to a client. I also don't understand how they have a sign at the reception desk that says new and existing patients need to come in 15 minutes prior to their appointment... how are you supposed to know that if the only reminder of that is AT THE OFFICE? Overall, I did not feel comfortable even speaking to Susan and sadly I knew I would have issues with her even before I stepped foot into the office due to her disgraceful, rude, and unpleasant tone of voice, which perfectly matches...

Hello, my name is Yaqueline Ventosa, I'm writing a complaint against my doctor Samantha Lindsay, I have been seeing my doctor for about three years, for the past two years my mainly problem has been depression do to the death of my daughter, at the beginning I have hope that she would help me, that's what doctors suppose to do, but very quickly I realize that I was wrong, the medication that she prescribed me didn't work, and I made her aware of that, she changed my medication but let me know that, if this medication doesn't work, she didn't know what to do with me!!, and did not work, not only that I was getting worse, I felt that it was no help for me, because until today I have her comment stock in my head, I tried to be positive and made another appointment, this time she presented me with a paper that said, she's charging an extra $200 dollars a year, "because according to her she's loosing a lot of money ",if I want to see her "right at the beginning of the Coronavirus "if I didn't pay her the fee, I will be left with the nurse practitioner, which is only at the office Monday and Wednesday, I call for an appointment on Wednesday and I have to wait until Monday because I'm not part of her concierge, "that's what they called it, I went to the appointment with the same problem plus other ones and this time after the nurse practitioner ask me, if I think about killing myself? The answer was yes, all the time, she told my doctor Samantha Lindsay and she didn't go to my room because I didn't pay the $200 dollars fee, at that moment I realized how much my life was worth to her, "$200 dollars" I don't understand how people can be so cruel, specifically a doctor, I have been seeking for help for 2 years and nobody since to care, I writing this, because maybe I can make a difference for somebody like me, because maybe I can save somebody's life, even though I wasn't able to save my on, people like me are alone, they make you believe that there's help out there, but there isn't, I'm so tired to reach out for help, that I'm finally giving up, maybe the person who reads this complaint do something about it, but at least I left a message, my massage is, YES WE ARE ALONE ,thank you for reading this, thank you...

After my second visit with Dr. Lindsey, (Nov.28, then 2/28), she assigned my case to two males to attend to me for hypertension medications wellness visit. There was no follow-up labs, scripts or coaching for meds given to me at the end of the visit which was to be purpose of why I was attending. A follow-up call had to be made to remind them of my prescription refill. This week, when my meds ran out, my pleas for more medication, on three different attempts were not heard. At this s juncture, I feel as though I am a drug addict in seek of my next party. As a 61-year old, my hypertension meds are significant. The LPN nurse who runs the front desk will can not bother the doctors re on your behalf. She reminded me of my labs have not been completed ( non-adherence) and she will not speak to anyone of authority for this non-compliance. (remember this past visit, there was no follow through of directives that were administered after the “ wellness” visit). The true reason I am feeling like a drug addict, is the doctor had changed the dosage without telling me he lowered the medication dosage. Like a drug addict (I am addicted to my anti-hypertension meds), I was reluctant to pay heed to the changes in medication dosages that occurred ( no coaching), I am two weeks until my next appointment and still no meds for my “Family Wellness.” I have never been more ashamed to be a member of the medical & health organization as I am today. I cannot imagine how health care will be in one two or three decades in the future when I will really need it...