SpringHill Suites by Marriott Tampa Suncoast Parkway — Hotel in Odessa

We were in town for a sports tournament with two tweens. The location is excellent. Lots of options for food etc in the area, highway accessible and actually scenic.

Friendly staff at check in. Upon arriving at the room, my daughter (after sitting on n the couch for about 10 minutes) says, “Dad, my clothes are wet…. Why?” I felt the exact same thing. It was so humid and stale in the room you actually felt like your clothes were damp after being in there for a few minutes. I lowered the air conditioning temperature down to offset it. But it got worse…….

Day 2 we were away from the hotel all day at the rink. I had left the air conditioner turned to 65 degrees, so I hoped the moisture issues would be lessened when we returned. We returned to the hotel at 11pm. When we walked into the room it was 74 degrees inside!! The air conditioning was off completely!! It felt like a sauna and was the last thing my athlete needed after a tough day.

I tried to turn on the AC. I experienced a l it up keypad that responded to my input but the air conditioning was completely dead. Broken. No fan, no cooling. Nothing. At 11:30 I called the front desk and told the lady it was hot and our system was broken. She said, “sorry, do you want to move rooms?” When I told her that wasn’t feasible at almost midnight with 2 children, she said, “ok, sorry then” and hung up. How about “I’ll send someone up to look at it” or “can I bring a fan up?” or anything……

Horrible night. None of us slept. It was 76 degrees in the room the next morning. Stepping into the hotel hallway the next morning to leave was the first time we felt cool. I told the front desk agent upon check out, but she also cared little and assured me she wouldn’t put another guest into that room until it was fixed. Great.

I have attained high-ranking loyalty level at another hotel chain and don’t stay at Marriott/ BonVoy hotels often. Not a good experience at all, although I really wanted it to be. Actually, a terrible one. Problems arise. Things happen. Act like you care. Take care of the people.

I am sure I’ll get a polite response to this review, apologizing and asking me to reconsider them and to stay there again in the future. Or call a manager to discuss further. That’s what a normal business does, and it’s expected, but caring for your guests at midnight when they’ve had a long day and are far from home and are uncomfortable and need help…. That’s what a great company does. Sadly, Marriott missed the opportunity to impact us in this way and likely will not get the opportunity again.

*UPDATE: I just received a message from the General Manager of the location, Douglas, and we spoke through the issues. He apologized, listened and showed empathy and concern. Very appreciated gesture, and very unexpected.

I am changing this review from 2-star to 4-star and the service rating from 3-star to 5-star. I’m not changing the rating because the experience was any less bad at the time. I’m changing the rating because Douglas made a difficult experience satisfactory through his actions. I will stay in Douglas’s hotel again. I will even consider moving to BonVoy in the future. Well done Douglas,...

IF I COULD GIVE THIS HOTEL ZERO STARS I WOULD.

I don’t even know where to begin. I am a widow who stayed at this hotel with my adult son and our two Labrador Retrievers while we searched for a home in the area for his job in Tampa. We stayed for 11 nights in July. One of our dogs is elderly and barely mobile, the other is 2 years old. We always kept the room clean and the dogs with us.

During our stay, I received a call from Jasmine saying a guest complained about a barking dog. At that very moment, we had just returned from house hunting. We travel frequently with our dogs for my son’s work (Georgia, New Jersey, Florida) and have never received a noise complaint before. We are conscientious guests who never allow our pets to disturb others.

The worst part came when we tried to book a return stay for a few more nights. That’s when we were treated terribly by two front desk staff members, Nora and Priscilla. Nora refused to let my son check in—even though he is an adult and a Marriott Bonvoy member—and was extremely unfriendly. Then, on July 27, Priscilla was openly rude and unprofessional. She hung up repeatedly when my son called the desk from our room, then hung up on me when I tried to call. When I went to the desk, she admitted she was the one hanging up but claimed she was “busy with guests.” There was no one else in the lobby.

She also told me we would be charged another $100 pet fee, even though both dogs were already listed on our reservation. When I questioned this, she became hostile, raised her voice in the lobby, and dragged another employee, Andes, into the situation. We felt completely unwelcome and uncomfortable, so I asked Andes to cancel our reservation, which he kindly did.

Unfortunately, the problems didn’t end there. Weeks later, on August 18, I noticed this hotel had charged my card $180 for August 16 and $80 for August 17—even though we had not stayed there since July. When I called, Nora answered and was shockingly rude, yelling at me to “call your bank, call the police” instead of explaining why my card was being charged. My bank confirmed the charges originated from this hotel but had since been reversed. Still, I had to cancel my credit card altogether to prevent further fraudulent charges.

This entire experience has been exhausting. My son and I were simply looking for a home, dealing with the stress of moving after selling our house out of state. Instead of being treated like valued guests—after paying a significant amount for our original stay—we were disrespected, falsely accused, yelled at, and even had unauthorized charges attempted on my card.

This hotel should be ashamed of how their staff treated us. We...

On Friday the 12th of February I was trying to book 2 rooms one for three days and the other for two days bit the bon voy app wasn't allowing me too, however I placed a call to the call center and was connected to Neil who was very patient and was able to help me book my rooms even in my frazzled state. Upon arriving to the Springhill Suites, I was greeted by a front desk clerk named Hector who was very perky positive and managing the front desk check-ins and even guests who had been sent over from a neighboring hotel due to being overbooked (might I add that this was all at 11:29 pm at night) through it all Hector remained patient and positive and was genuinely a pleasant person to come across. My good feeling amd positive vibes continued on into the morning when I found in my haste to pack for me a my children I had forgotten our toothbrushes....I placed a call down to the front desk and immediately Shella said no problem and delivered toothbrushes and tooth paste directly to my room. Shella.also assisted my son in obtaining take out menus and with towels. I however cannot give 5 stars even though I want to because of housekeeping, I encountered a rude housekeeping staff when asking about towels and washcloths and also letting them know that I found a ROACH AND SUNFLOWER SEEDS ON THE ROOM. MY FAMILY DOES NOT CONSUME SUNFLOWER SEEDS OR NUTS DUE TO MY SON AND DAUGHTER BOTH HAVING SEVERE ALLERGIES TO ALL NUTS AND SUNFLOWER SEEDS. I ASKED IF I COULD HAVE A VACUUM TO REMOVE AND RE VACUUM THE FLOORS TO WHICH SHE STATED IT WAS NOT HER PROBLEM AND I WOULD NEED TO CONTACT THE FRONT DESK IF I WANTED MY ROOM CLEANED AND IT WOULD NOT BE UNTIL THE NEXT DAY. ( I FOUND THAT IRONIC BECAUSE HAD THE ROOM BEEN PROPERLY CLEANED THERE WOULD HAVE NEVER BEEN SUNFLOWER SEEDS OR A ROACH FOUND IN THE ROOM) WHEN I BROUGHT THIS TO THE MALE FRONT DESK CLERK'S ATTENTION ( I DID NOT GET HIS NAME) HE DIDNT SEEM TO THINK IT WAS A BIG DEAL HOWEVER LATER ON I MENTIONED IT TO ANOTHER FRONT DESK CLERK SHE APOLOGIZED HOWEVER THERE WAS NO OFFER TO CHANGE MY ROOM OR TO CLEAN IT OR ANYTHING HOWEVER I ENDED UP CLEANING AND SANITIZING THE ROOM MYSELF. OTHER THAN THAT I DID ENJOY MY STAY AND IT WAS VERY QUIET AT NIGHT AND DURING THE DAY WITH VERY POSITIVE AND...