James Avery Artisan Jewelry — Local services in Odessa

Awesome quality, always buy jewelry for my mom and other family members there. Even though the lines/wait may be long, the quality more than makes up for it, and there is surely no reason to complain about the wait. I would like to specifically highlight one worker, Ms. Autumn. She is an incredible worker; thorough and sweet, patient when I have trouble deciding what I specifically want. She always has a smile, willing to work with anyone, and any time I have interacted with Autumn she is nothing but helpful, I wish I could be helped by her every single time. Not to mention she is quick too, I can just tell she is efficient. Even though she is quick, it is easy to tell she loves her job, and she cares about what she does. Anyone saying that any discrimination or racism is occurring towards customers within the store do not know what they are talking about. I am Mexican, and not once have I felt hated or discriminated against. I recommend this store if you seek quality product and amazing workers willing to help with...

Today I went to James Avery to get my bracelet clean. I ended up selecting a charm ✨ Baby Footprint ✨ I asked the sales associate if she would help me with a gender reveal. She (Krystal) agreed so I handed her the envelope and told her whichever charm pink/blue coordinated with what’s in the envelope. Krystal had a big smile on her face and said “this is exciting”. She covered up the screen so the details wouldn’t pop up and then she folded the receipt and handed it to me. I went to pick up my bracelet after 5 and explained to Nevaeh on my intentions with my merchandise. They had everything wrapped, in a box, and in a bag—-normally when I get my jewelry cleaned there, they grab it out of a clear plastic baggie and just hand it over. All I asked for was the cloth sleeve to keep it concealed so I feel they went the extra mile. James Avery staff was super nice and supportive and I appreciate their care with this...

I love James Avery & have for over 20 years. This review is about the store itself, not the jewelry. We were greeted & helped very quickly upon entering the store. We wanted to look for a little bit & when we were ready to choose our items, the employee was too busy to help us. I spent about 45 minutes in line to check out. They packaged them beautifully in a JA box, gift bag, tissue paper, and added gift receipts in a JA envelope for each gift item. The staff were friendly & helpful. In my opinion, they didn't have enough staff to deal with the customers. I saw 1 girl on the sales floor & 2 cashiers. When we left, there were probably 25 customers in the store. Some things can't be done online (adding charms to bracelets, etc). It would be nice if they had...