My message therapist was FANTASTIC. BUT please beware that you have to arrive earlier than your appointment time or else your time will be cut. Iām 3 months postpartum with my first and it was my birthday, I didnāt expect to get special treatment but I was so excited to finally get a little āme timeā and relax. I booked the night prior, filled out the form, received confirmation email/text and NOWHERE did I see I was suppose to arrive early for my appointment. My appointment was scheduled for 10AM and I arrived right on time. Upon arrival they told me I needed to hurry and get changed because it was already into my message time. I apologized and explained it was my first time leaving my baby and I didnt see anything telling me I should be early. They didnāt respond and just proceeded to walk me back and tell me to hurry. Although I received an amazing message, I was so sad that I was ālateā because I would have arrived early if I knew I was supposed to be there ahead of time. Iāve received professional services before and have never experienced this. It took me a while to calm down into my appointment because I felt so worked up with how much they were rushing me. Iām not sure if Iāll come back because of how I was treated by the front staff and how poorly communication...
Ā Ā Ā Read moreFrom the moment you walk through the doors of The Woodhouse Spa - Odessa, youāre enveloped in a sense of calm, care, and true hospitality. Every detail ā from the soft lighting and tranquil scents to the beautifully curated amenities ā reflects the thoughtfulness of the owners.
It's those people behind The Woodhouse Spa - Odessa that truly set this spa apart. The owners and management team take immense pride in every guestās experience. Theyāve created not just a spa, but a West Texas sanctuary. From the personalized care setting up an appointment, to the warm welcome at check-in, to the incredible treatment itself ā every element has been thoughtfully designed with the guest in mind.
The staff exude professionalism, genuine attentiveness and first class customer care ā it's clear this culture of care starts at the top. The ownersā hands-on involvement shows in the consistency of service and the impeccable atmosphere throughout the spa.
Whether youāre looking for a quick massage, a full spa day, or a special celebration, The Woodhouse Spa - Odessa delivers an experience that goes far beyond relaxation ā itās a reminder of how meaningful true hospitality can be. I canāt recommend this local gem highly enough. Odessa is lucky to have such a beautifully run and...
Ā Ā Ā Read moreRochelle was what made this particular experience phenomenal. I showed up with no appointment and no plans on Friday. I had time to kill. I went shopping in their gift shop and found some amazing pajamas. As I was checking out Rochelle asked if I had just stopped in and if she could do anything more for me. I was upfront that I had no appointments and understood if they could not accommodate me, but was free for the day. She packed my pjs and asked me to wait up front. She came back with an entire schedule for me including a deluxe facial, mood soak with massage, manicure, pedicure and for the time in between? Exclusive access to their infrared sauna and salt room. But what stood out to me the most? All the personal touches she added. Without asking, I had a hot neck pillow, snacks, mimosa, and cucumber water ready to go before I even knew what the quiet room was. I love Lake Austin Spa in Austin, and Fiori in Houston and I have to say, the service in small town Odessa, Tx is rivaling...
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