Out of the Blue — Local services in Ogunquit

8/5/25 UPDATE: After posting my initial review, the owner replied publicly, but unfortunately, their response was not truthful. Her employee did reach out to her while I was standing in the store-twice-I was told the owner said there were no exceptions, but I could return the next day if I wanted when the owner would be there in person; which I could not. Now claims that if I emailed her, she would have exchanged. However, when I DID email her just hours after that store visit, this was the response, despite providing her employee proof of purchase:

Pam K Thu, Jul 31, 9:44 PM (5 days ago) to me

Hi Patricia . Thank you for your email. I am very sorry about your experience today in regard to your attempt to exchange a previous purchase . We have had similar situations n the past and have been able to rectify some of them. In this case as it has been a period of time beyond our exchange policy and there was no store receipt, it is not possible to exchange. If you had emailed us sooner , we could have attempted to make an exchange. As a last resort, our associate was instructed to give the choice of coming back tomorrow and see if we could do something w. The owner present. I am sorry again for the outcome, and hope you give us a chance again to earn your business in the future. Regards Pammi K

I believe it’s important for future customers to know that not only was the service/product disappointing, but the owner's reply misrepresented what actually happened during my experience. Transparency and integrity are just as important as the product and service itself, and sadly, both were lacking here.

Won't return after being a loyal customer for 15 summers and the owner, Pam, refusing to exchange a ring my sister bought for me as a birthday gift for the next size up. Despite it being in original box, with tag on, and my sister providing proof of purchase. SO disappointed. Loved it there and have so many pieces. Will never buy from...

I was trying to call after my recent visit to Perkins Cove but they have been busy with the holiday weekend so couldn’t get the call. I mentioned it on Yelp and the person who works there almost immediately reached out to me via yelp and solved my issues, answered my questions and was overall beyond helpful!! I honestly cannot say enough good things about this store and especially the woman who...

I had a very positive experience with this nice place. During my shopping in this beautiful store I left a very important earring for me on the shelf. Next day I called them and my earring was shipped to me to Brooklyn in a few days. I am very grateful to the owners of this lovely store for their kindness and excellent...