Uniques & Antiques — Local services in Ogunquit

Local resident here and I warn all shoppers to avoid this store. Rusty (the owner) told me that an item I was interested in was a genuine estate piece, a real star sapphire pin he purchased from an auction—as are all the pieces in his collection. However, he did not provide an itemized receipt nor any certificate of authenticity, and when I brought the item to a reputable jeweler for appraisal, I was told it was nothing more than cheap costume jewelry worth less than $15—far less than the $150 Rusty charged. One of Rusty’s cashiers who said her name was “Jessica” (no name tag and hard to understand as she only spoke with a mouth full of food) even had the audacity to suggest that I was “confused” as to where I purchased the item Rusty lied to me about and even went as far as to tell me not to “slander them until I talk to the owner.” Oh the irony! I used to frequent this store when it was formally the Christmas Dove (albeit much smaller than the main store in Barrington NH). The first time I met Rusty when he took over the location, he went on a rant about the Christmas Dove, telling me that the son of the original owners is a lowlife who is running his family’s business into the ground. I did not ask him about the company’s history his vitriol not only uncalled for but also entirely unprofessional and rather creepy given the extent to which he went to slander another company to deflect the conversation from his limited selection of Christmas collectibles. This unprofessionalism is certainly reflected among his staff—some very disgruntled women who are rude and dismissive to customers who question the quality of the "antiques" and the store’s return policy. There are a number of beautiful shops in the Ogunquit area with quality products as well as friendly and professional staff who truly take pride...

I was just in the store 12/5 and witnessed a terrible display between the owner and a customer. The customer had purchased a BRAND NEW ITEM 3 days ago, she got home and it did it work, she had obviously called and spoken to the owner to let him know about the situation and he said he would replace with a display item. When she saw the display item, it was very dusty as it had been out for sometime and understandably she did not want it. The store clerk had to call the owner to verify this and the owner refused to give her a refund! This is a terrible practice! I understand being a small business but you need to stand behind your product! My family and I who were about to purchase several items walked out… honestly will never be back knowing he treats his...

Visited this great Christmas and knick knack store while on vacation Purchased two expensive items and requested and paid for shipment. Called store to confirm shipment five days after purchase. I was told by owner that product was shipped next day after purchase via Fed Ex. Asked for a tracking number. I was told he would text to me the following day. I have not received the product or tracking number 8 days after supposed shipment date. Called store again and was told because of my concern and irritation I was giving him bad vibes. He hung up on me. Owner’s customer service skills need refined to realize that it is the customer’s that keep him...