Friedhaber's — Local services in Oil City

Thank you for the reply but there are no excuses acceptable for the way I was talked to and treated. I have since found another local family business that is willing to be of help and assistance. Shame on me for trying to support your family business for 3 weeks. I believe I was more then understanding and patient.*

After a recommendation to have a repairman come look at my clothes washing machine, I called and scheduled an appointment. The verdict was I needed a new part and he would return to fix it. I appreciated his service therefore I decided to call and order a new dishwasher because I thought they seemed trustworthy and competent and I wanted to support local small business. The day of the next service call to replace the part he never showed up nor returned mine or the office’s phone calls. The next day The owner called me and sent someone else down to make the repair however in his words “if I would have been on this call the 1st time I would have known the transmission and gear box is done”. So I called Bill and ordered a clothes washing machine along with the dishwasher. Due to the inconvenience, and lack of communication I experienced, I requested for an additional compensation/discount. He offered me $40 but kept playing around with numbers and told me he would call me back on Saturday. Never got a call back even after leaving a message on Tuesday. Called again on Wednesday. Conversation ended with he was cancelling my order because he felt I didn’t want to do business. How? If I didn’t it’s my right to go where I want and if I didn’t then why was I still trying to give them a chance to make it right. So if this is how you want to be treated because I didn’t come into the store and was doing it over the phone….a sale is a sale but obviously not to them. Poor communication and not true to their word...

Outstanding local business that truly cares about their customers! I can't say enough good things about Friedhaber's in Oil City. This family-owned business has been serving the tri-county area since 1970, and it really shows in their commitment to exceptional customer service. They went way above and beyond to help me find new appliances at a reduced cost, and their service has been absolutely amazing throughout the entire process. What sets Friedhaber's apart is their genuine care for both new and longtime customers. As a locally owned and operated family business, they understand the importance of building lasting relationships in the community. They carry all the top brands - from Whirlpool and GE to KitchenAid and Samsung - and their knowledgeable staff really takes the time to help you find exactly what you need within your budget. The fact that they've been BBB accredited with an A+ rating speaks volumes about their integrity and quality of service. Whether you're looking for appliances, electronics, or outdoor grilling equipment, Friedhaber's delivers on both competitive pricing and outstanding customer care. I highly recommend supporting this local gem - they've earned my business for life! Thank you, Friedhaber's, for proving that exceptional service...

I'm not sure how they don't have a 5 star review!!?? Anytime I have an issue sadly it's usually an emergency on the weekend and sometimes Holiday weekends! They do not care! They say we will be right out and they ARE!! May not be the guys who fix it, may just be to assess the situation, however the guys who are to come and fix it come just as quickly!! They come they don't pitter patter around, they get the job done, done right the 1st time and I have always been very happy!! Some complain they are a little pricey. Well I look at it like this, you get what you pay for !!!! Some things you just don't go cheap on!! Things to do with power, heat, and hot water tanks you don't go cheap on!!! You make sure professional's do it and do it right!! Oh and on top of this they are all very kind and friendly and are very good with all of my animals!! That's very important to me as...