Dream Dresses — Local services in Old Bridge Township

We walked in without an appointment on a Saturday around noonish and explained we were looking to try on dresses for the MOB, MOG, and MOH. The store seemed moderately busy but not overwhelming busy like the other stores we had just been to. (This is not a dig just an observation). We were greeted by a woman, who I assume was the manager but I can’t confirm, who told us that we would not be able to try on any dresses without the help of a consultant who would not be available for another 45mins to an hour. We were also told that we were not allowed to open any of the dresses from their plastic protectors but could browse the store. We were fine with that and began searching for dresses and picking out the ones we liked, we did not take them out of their plastic protectors. Another sales person approached us and asked us if we were being helped which we replied ‘no’ to which she responded that she would take the dresses in the back so we didn’t have to hold them the entire time while we were browsing. She then asked if we had an appointment which we responded “no” to which she responded “oh, good luck” with a shrug. She also seem to think that the information we received about being able to browse just not take the dresses out of their protectors was inaccurate. The sales woman left and 2 minutes later the first woman came back and told us that she had instructed us to not take the dresses from the rack even though they were still in the plastic protectors. The way she delivered this message was so condescending and rude, similar to how she initially greeted us when first walking in. I obliged and responded with an apology stating that I must have “misunderstood” her. Now, I know how unreasonable it was to walk into a dress store with the expectation of buying a dress but I thought hey let’s take a gamble. From the moment we walked in we felt as if we were bothering this women who I’m assuming is not in the business of making a profit? Not once did she say “congratulations on the wedding “ or “I’m so sorry we would love to assist you but we have no consultants available at the moment, please browse while you wait [cue instructions about how to specifically handle dresses]”, nothing to that effect. Even if she politely told us we would not be able to browse the store without an appointment would have been fine with us. When I say “politely” I don’t mean I wanted a politically correct response from her, I just mean a response that would have been indicative of someone who wants your business. We tried extremely hard to purchase a dress but unfortunately this woman was relentless and wanted to keep all the dresses to herself. We would have been fine with the message she was communicating, as we understood the importance of having an appointment due to shopping earlier in the day, but the way she delivered this message was so nasty. I’ve never written a review before but this experience just seemed so bizarre especially for a store that has a lot of competition from other places. I’m disappointed because we had recommended this place to the bride as I bought my prom dress here years ago and had a very pleasant experience. My final thoughts: The name is accurate, you can DREAM of buying a dress here but don’t count on...

I went shopping for a prom dress with my daughter. I'm a guy so they basically ignored me. We found a few dresses and stood by the dressing room area while the employees kept walking by us. Finally I asked one where my daughter needs to go to try the dresses on. She realized I was there and was very helpful at that point. She asked another worker to help me while she assisted my daughter but that worker suddenly became overwhelmed by the sight of a baby and disappeared in her own world, ignoring me again. The girl who was helping my daughter was great. The rest of those useless judgmental hags, not so much. While waiting for my daughter to try on her third dress, some bitter angry old "woman" started screaming at me from the other end of the store, yelling that men arent allowed near the dressing area. I said I'm waiting for my daughter and she shouted I need to wait in the front by the entrance doors. I told her a guy was there longer than me and he wasnt told to leave the area. She said he had a young daughter and I said so do I. She yelled girls are nervous with me standing there, basically insulting me in front of a store full of people. I asked how can I see how my daughter looks and she said she can walk through the store where I can look at her. I asked how can I help her pick out more dresses and she said someone will walk with me. Really?? I'm gonna be escorted around a dress store Cuz you think I'm a threat?? Whos watching over my daughter while they refused to let me near her? My daughter came out having no clue where I was. Horrible staff and just garbage as human beings.

Edit; To the "owner" who responded, Youre a liar. I spoke with several other customers while I was there. We were all cordial and friendly. I was in no less than five dress stores and at each one everyone chatted with me and said how their husbands would never shop for a prom dress. I also saw the other customers shocked look when that shrew started screaming like a psycho. Customers who spoke friendly with me minutes before that thing started yelling. No one had a problem and certainly no one thanked you. You and your staff are lying pigs. And even if what you say is true, do you really find your slob of an employees behavior acceptable? Screaming at a customer like an animal?? IF there was a problem with me being there, and we both know there wasnt, how about quietly addressing it to me in a normal civilized tone? Why was I singled out? There was at least one other male right next to me when he was there. He wasnt screamed at, embarrassed, treated like a criminal and told to move away from the area....

Dream dresses, more like dream messes! Reading the other reviews now, I would've never went. Me and my sister, who happens to be my guardian, and my friend went to go prom dress shopping. Let me preface, we were both shopping for dresses and my sister was there as our guardian. We enter and were immediately told we couldn't be serviced because we need an appointment, even though the website says there is no need for prom girls to book an appointment. Then after explaining we were going to shop for dresses for the both of us, the lady looks me up and down and says "YOU'RE shopping for a dress?" As if my looks had anything to do with it. She then continued to tell us we could browse at dresses but we wouldn't be able to try on because they were so busy. We start looking around and another worker, Ava, comes up to us. She asked if anyone was helping us already and I explained to her that we were told no one could help us. She was more than happy to help us and got me and my friend to trying on dresses immediately. We went back onto the floor to search for more dresses. We stood on the queue for the fitting room as me and my friend had found a couple more dresses. I went in first and tried on about four dresses. When I came out with the last dress to ask my sister and friends opinion, I could tell something was up. As I was changing out of that dress, I heard one of the workers tell Ava to stop letting us try on dresses. When I got out my sister explained to me that another coworker came up to her and interrogated her about our ability to pay for the dresses, as well as her eligibility as our guardian. I think it is completely unacceptable for them to dismiss us because of guardianship. She told my sister that she killed off our parents in order to claim guardianship which was unwarranted for. Not to mention nowhere on their website do they ask for an actual parent to be present. Nonetheless, the service was rude, and disrespectful all throughout. I commend Ava for being the only decent worker who had the professionalism that should be displayed at such a job. We took our business elsewhere and were treated with the utmost respect. Reading the other reviews, it seems like this is a trend for this store, and I just hope no one has to experience anything similar. TAKE YOUR BUSINESS ELSEWHERE! Update: they are threatening to report me to the “police” because I simply am expressing my issue with the service or lack thereof that I received from them. They are also harassing other reviewers and claiming they are from my “group” when in reality they’re customer service is...