Staples — Local services in Old Saybrook

The technician in the Saybrook staples was very helpful while I was in the store asking him about if they can try to fix an iPhone that got water damaged and he answered all of my questions, and basically if your iPhone or smart phone gets water damaged, they will try to fix the phone for you, and if it starts to work and it gets fixed the charge is $69.99 for just an iPhone and if they can’t get it to work there isn’t any charge incurred. Also, they recommend within 24 hours to bring in the iPhone and do not plug it in at all and keep the iPhone off so nothing will short circuit. My only issue is I looked at the store hours online so for one; their hours of operation are posted wrong on the internet stating they are open until 10:00 pm and it also says online “open” when I looked. The technician was suppose to call me once the process was completed and I never received a call from them at all and so at 9:06 pm I called the Saybrook store and the voice recording told me they are currently closed. So, although I liked the way I was helped and all of my questions and concerns were well answered, I felt pretty irritated when the tech didn’t call me to communicate what has happened with my son’s iPhone and I also didn’t like the postings stating the store hours being open until 10:00 pm, clearly not the right time on the internet. I will inform them to fix their website seeing I’m sure others even may have driven to Staples in a rush just to find out they’re closed although the internet...

Quite possibly the worst retail store in the area. It's not uncommon for the more expensive items (software, webcams, cameras, computer parts, etc.) to have a placeholder box on the shelf, which you bring the to front and they get the item for you from a stock room. I have gone in to purchase an item at the store on THREE separate occasions (that the Staples website indicated was in stock at the store), brought the placeholder box to the front, and was told "We'll have to order that from the website for you." My reaction: "Then why are there three boxes for this item on the shelf?" Manager's response: "Sometimes we don't pull those boxes. We have to order it for you." Me: "But your website says that you have the item in stock." Manager: "We don't, but we can order it for you." Crappy store, crappy service. Order your stuff from Amazon and get it on time for...

I’ve always had a positive experience with Staples, but their customer service recently exceeded my expectations.

One recent evening, I needed to create a gift booklet to present the next day. After placing my order on their website, I received a prompt call regarding a potential issue. We communicated through email to resolve the problem, and I was impressed by how efficiently the store associates, specifically Shane and Tom and Melody in Printing and Marketing, worked together to find a solution. To the Manager, whatever they are being paid...