Olive Branch Family YMCA — Local services in Olive Branch

Two months ago my fiance and I decided to sign up for a family membership. We had to wait about 10 minutes at the counter until someone finally greeted us. When we told them we were interested in a membership a manager came over immediately to give us a tour. We did a walk through and came back the next day to join. After we signed up and paid I felt like everyone was unfriendly and not very helpful. I felt ignored anytime i needed to ask a question. Every time I've gone the counter is overcrowded with people. They don't have it very organized. I usually have to wait a minute or so to be scanned in. The lifeguards and staff around the pool areas are VERY VERY RUDE. They are all high school kids who don't have much people skills. The life guards sit or stand with a blank stare and blow their whistles but they don't make it clear who they are blowing the whistle at. The first time at the pool we were swimming with my 5 year old for almost an hour. I took her to the bathroom brought her back to the pool with her dad and I went to the bathroom. When I came back a lifeguard had came up to him and said our kid couldn't wear her floated that she had been wearing for almost an hour already. We told a manager, he explained they are hired through another company. We asked if we could have a copy of the rules so we can be familiar but unfortunately they have no rules written up to give out. They have no rules posted on walls for anything. The only rules posted are pool rules. Rules are not made clear at all! The second incident my fiance and I were working out and some people got in an altercation on the basketball court. Our two small children we're at the daycare area. We were getting ready to leave and went to get the kids and people were acting weird. No one was in the daycare rooms. Finally we found someone and all the kids, babies and toddlers, were cramped up in a single bathroom with the daycare staff. We were never notified that anything was going on. My kids were pretty shook up about it since it was only their second time at the daycare and it was a new place to them! The police were called so it was a pretty big deal. The third incident was when my kids and I were at the pool outside. My 1 almost 2 year old and my 4 almost 5 year old kept going up to the ball that sprinkles water out of it. They kept sticking their hands over the water. I kept hearing the life guard whistle over and over so I finally look to see what's going on and she was sitting her butt in the lifeguard chair and staring and my kids blowing the whistle over and over because no one knows who she is blowing it at and she finally says don't touch the ball which they weren't they were sticking their hand above the ball in the water shooting out. Then I end up losing my phone here one day. The counter was overcrowded with people and staff wouldn't acknowledge me no matter how much I said excuse me. It was just me by myself with two kids, one that I'm carrying everywhere. I find the manager he straight up walked off and never came back, I could tell he wasn't from his attitude from the get go. He could care less, wasn't his problem. I walk all around this building trying searching for it and trying to find someone who would maybe know where it could be if turned in. I walked in and out of this building about 5 times until I grabbed a stroller out of my car because my arms were sore and it was 90 something degrees this day. Finally I found a worker coming out of the daycare. She was the only one who helped Me! She walked all over the building and even tried calling it. I ended up leaving empty handed after an hour. I have not been back since that day because I was so upset with this place. I felt like after they got me to join I was ignored and they became unhelpful anytime you had to ask them about the rules or certain activities going on up there, etc. My fiance has decided we will most likely cancel our membership since we've had a problem every single time we have came. The staff members seem to not know their job well bc you get a diff...

1st off let's discuss the monthly fees & how they make people who earn more money pay more to be members here... So if "You can afford it" you will be subsidizing people who can't (something about that just goes against ALL my principals)...

2nd This place is NOT family friendly @ all & they will go out of your way to undermine your parental authority. If you have a child who is EXCITED about working out with you, their parent, & they see that you are being a parent & training your child right with proper technique & form they will quickly come & tell you that your child is Not allowed on this or that machine or this or that part of the gym... (Despite taking their 2 hour class)

3rd The pool area & its CRAZY schedule... How many water aerobics & jazzersize classes do you need to have in the pool for 1 day? And to have them during peek times when families want to take their kids swimming!?!? This means we are relegated to the lap pool which is freezing cold & more often then not has the swim team practicing in it so it is closed to the public anyway! Heaven forbid that you as a parent want to teach your child how to swim yourself & not pay them to teach your kids.... They will demand that your child wear a life vest!

4th. This building & parking lot are WAY to small for the amount of people that use this facility... Every single day from 430 til 8pm the parking lot is over crowded that sometimes you must park in the church larking lot next door. The weight room is so small & not enough equipment to go around that alot of times you have to weight 20-30 min to use a piece of equipment or use a space.

5th The Basketball court is a HUGE joke... Don't even bother trying to play on it because they are either having practices or playing league games on it.

6th They did away with the 2 racquet ball courts & made a personal trainer room out of 1 & a spinner classroom out of the other.

7th They close super early on the weekends 6p on Saturday & 5pm on Sunday (BTW they open late on Sunday because they are having church)

In conclusion this place is WAY OVERPRICED for the services they provide. The staff is extremely unprofessional & most of them are very childish (because the majority of them are still teenagers). The building is...

I have mixed feelings about this Y. I think the people you see when you first come in the door, daycare staff and wellness center staff are very friendly. I have issues with the life guards and the pool area the most. The rules seem to change daily. We’d been in the outdoor and indoor pools atleast 10 times when someone told us we needed wrist bands.... I still to this day have no clue where to get them, haven’t ever put them on my kids, and have been in the pool an additional 5 times and no one has said a word so idk! We had done the indoor pool probably 12 times and were always using pool noodles and so were all the other kids, tonight I was told no and to put it back (but no one said a word about wristbands 🤷‍♀️). Another night it was that my kids didn’t have life vests on, ok... I thought as long as dad is with one kid and I’m with the other it’s fine, she let me slide but again, no one had said anything previously or since then about it. I see other people no wristbands and no life vests so I’m completely confused. I’m all for pool safety but the rules need to be the same and enforced the same everyday. I feel like I’m on pins and needles going in waiting to see what we do wrong today. I watched a mom blow up a floating ring thing for her baby and get kicked out of the pool for it, but tonight a dad had one with his daughter and no one said anything. So confusing.

As for the gym, it’s good. Wish the free weight section was bigger or in a different room because it’s hard to get a bench and it’s packed so even standing to try to lift is impossible. But the place is clean and the staff is always nice. No room to stretch either, just a small area right when you walk in out in the open.

Only other complaint is the locker rooms. I can’t take my 5 year old son in the women’s, which I get but there is only one family bathroom. The only way to the pool is down the hall out in the open so when you’re dripping wet and another family is using the family bathroom I’m stuck standing in the hall holding a baby and dripping 5 year...