Gameroom Omaha — Local services in Omaha

Not gonna lie, I feel a little frustrated after our visit today. My boyfriend and I brought in a PS4 to get credit towards a PS5. Not a problem there, but upon getting home and looking at the PS5, it was dirty, globs of sticky stuff, dirt and dust all in the sides and ports. They charge $420 for just the PS5, cord and controller. No base deck or charger for the controller. They also didn't factory reset it and all the old owners accounts were still on there. So if you want your accounts safe, you'll have to factory reset any of your consoles before bringing them in. Good thing we're honest people and just deleted everything off this console. Just sketchy to sell things with other people's information still on there. I'm more irritated that the guy my boyfriend spoke to on the phone gave us a lower price originally, but failed to tell us what the terms were. We were also under the impression that since they "take them apart and fix them" that it would also include cleaning and factory resetting. Im not trying to be a Karen, but for the price we paid for this I expected a little more. Having employees on the same page probably would've helped to avoid confusion when we came in person. They also took one of our games we brought in and didn't give credit for it or even mention it when we were leaving lol. We didn't think about it until we left. I dont like leaving reviews usually but this...

I had a not great experience with this place I came in with an Xbox series x controller and asked if the could fix an issue with a snapped battery cord. When we finally got service after half an hour of waiting they said it would take them 2 weeks at max because their electrician was out. I completely understand that however 4 weeks later when I still didn't get a call my father goes up to the shop and asks why I haven't gotten it back. They had no explanation but they still tried to make him pay for it but my dad argued that they had taken twice as long as they said they had and didn't even know if they had fixed the problem so he left. When he got home the controller had major stick drift issues it hadn't had before there were stains that hadn't been their because I do not eat or drink anywhere near my xbox. It is now almost completely broken and it had none of these issues before. So if you need your stuff fixed I advise you to use somewhere else. P.S. they have a cat free roaming the store and nowhere on the building do I see a cat warning for people who are allergic so if you are don't go to this store and they might have dogs in the back but...

I didn't know this place existed up until a few months ago while hunting for older games, and I've been back a few times already because I'm so impressed! The staff is amazing and very kind. Most other game stores have employees who talk down to me, completely ignore me if I have questions, or disbelieve me when I say I'm in their membership programs. I don't want to say it's because I'm a woman, but none of my male gamer friends have experienced any of these things and I've honestly never seen male customers treated that way. It's enough of a problem that I don't like shopping at those places. I haven't had any issues like that with the staff at Gameroom. They are very respectful! They're also pet-friendly and allowed me to bring my cat Khajiit in because it was on our way home and I didn't want to leave him in the car. Their online shop is also convenient and I've made a couple orders that arrived quickly. Everything that I've purchased has worked so far. The stock is obviously going to be what people bring in, but I always find something to add to my collection, and at decent prices, too. Yep, Gameroom is now my...