GameStop — Local services in Omaha

On 12/26 at 5:20 PM, I visited this location to trade in my Xbox One S. When I explained that I wanted trade-in credit for the system, I was immediately told that, in its current condition, I would essentially have to pay them to take it. The customer service was shockingly unprofessional.

Instead of explaining what was wrong upfront, I had to press them for an explanation. Only then did they inform me that I needed the HDMI cable and controller to complete the trade-in—something I had not been aware of. Rather than simply communicating this policy, the cashier treated me as though I was foolish for not already knowing it.

Before I could even respond, the cashier launched into a condescending analogy, saying, “If you were giving this to your neighbor, would they be able to play it?” I understand how a system works, and I am not a moron. I simply didn’t know those items were required for the trade-in. Instead of helping a customer who was clearly willing to go home and retrieve the missing pieces, the staff chose to belittle me with unnecessary commentary.

Their dismissive and condescending attitude is unacceptable. I will not return to this location and would strongly advise others to avoid it. If I’m missing an item, tell me once and let me leave to retrieve it. Don’t stand there repeating the issue like I’m incapable of understanding. Customer service should focus on assistance, not on making customers feel small for not knowing store policies.

Update: Went to the location on 72nd and Dodge (literally an hour later) and was met with incredible service with no issues. Would highly recommend going to that location in lieu...

Black Friday me and my son stopped in GameStop in Westroadsmall to grab some items… I grabbed a $30 XBOX cash card to download some games that was on sale for Black Friday…When I say I am very patient human being it is because I am it has been just over 30 days I still don’t a gift card or my money back put the code in so many times and my screen shot said card NOT ACTIVATED so I screen shot it Called and was told immediately I had to call Microsoft to fix it… Me Puzzled I did it 49 mintues on the phone only to be told you need to go back to the retailer… So I did then was told by GameStop at Westroads you need to call GameStop Customer Service so I did 52 minutes Bouncing back between Phone reps to BE TOLD AGAIN you NEED to go back to the retailer ….So go in to the store had them call and branch manger told them Sorry we cant help you….The days of GameStop being retailer in the gaming world is over poor customer service lack of talent that represents your brand is horrible Keep my $30 Buck I WILL NEVER BE BACK!!! I have spent to much time and energy on this and I will pay more to go elsewhere… You will soon be like other retailers that cant take care of your customers and doors will close.. I do wish the best of luck in this retail space you need...

I don’t leave negative reviews and stopping by this GameStop wasn’t my idea today but Jami gave us the most memorable experience in the worst way. My boyfriend tried to purchase an item and was told by Jami to “not take anything off her wall” due to an event….we were the only people in the store. When we questioned why, we were completely denied service….coincidentally, I went back an hour later by myself for the same product and she sold it to me just fine, but limited the quantity on the item that is NOT a new release and refused to explain why even though her own companies policies mention nothing regarding quantity of the item in question…for context, I wanted 3 surging sparks packs for a loved one who enjoys opening card packs…she raised her voice and said “you get 2” before I even finished telling her what I was looking for…I’ve contacted GameStop corporate, westroads retail management and actually spoke to an employee at a neighboring location who kindly verified my understanding of policy and mentioned “that sounds like Jami”. I’m sure management at an already dying mall isn’t going to appreciate hearing a retailer denying service to a...