Von Maur — Local services in Omaha

On September 5th I was suit shopping with two friends for an upcoming wedding. Normally, being 6ft 5 I can only shop at certain stores as I need an extra long suit. While at Von Maur the sales associate convinced me I could wear a long suit and alterations could be done to give me the perfect fit. I was convinced by his confidence and I purchased a beautiful $800 suit. It felt and looked amazing on me and I instantly fell in love with how I looked. I was surprised when the sales associated pinned me for alterations instead of the seamstress but I didn't think to much of it. When I returned a week later to try on the suit after alterations, that's when my experience went from great to a nightmare. I tried on the jacket and I couldn't raise my arms even half way up. The jacket was taken in so much that I felt any movement I was going to rip the suit. When the sales associate called the seamstress she informed me they did no alterations to the coat. After I explained the suit did not fit like this when I tried it on and this is an $800 suit that I will not pay for looking like this, she looked at the alterations tag and then said, "my apologizes I read the tag wrong and we did alter this coat." So round two in fitting, now the seamstress did the measurements and once again took the suit for another round. A week later I'm back, excited for my suit and once again I try on the jacket and we still have issues. The collar was pinching and when I button the coat, it was pulling and pinching together at the bottom. With my arms down the coat did not lay against my body. The coat looked like it was way to small and struggling to button. The sales associates response, my chest is too big and causing the suit to lay funny. Again, I had them call the seamstress department back and again we went around and around. Finally, the seamstress department agreed with me and marked the suit again. Only this time, they tell me there is a technique we can use to fix the suit, but she doesn't know how to perform it. She will take it to the seamstress manager in hopes it can be fixed. Three weeks later and now one month from the wedding, I'm back again and we have the same issues. It's like they never touched the suit. As I was complaining that I looked horrible, the sales associate says "did you bring your receipt." I said yes. He then says, "give me the receipt and take the suit off." I do and he comes back and says "the suit has been refunded and good luck finding a suit in your size, I know you have trouble." It was extremely rude and unprofessional. I would probably buy another suit from Von Maur but I WOULD NEVER use their alterations department again. They don't seemed experienced and maybe it would be a different experience if alterations actually came out and did the measurements instead of trusting a...

I have been disappointed by the shoe department's service the my past few visits here. This time definitely took the cake. My mom and I were shopping for shoes for my wedding, so I had two shoes in my hands as I trotted around the department looking for someone to help me. After about 20 minutes of this, and literally having employees walk right past us, straight up ignoring us, my mom tracked down a blonde woman walking around with a clipboard and asked if she knew if a specific employee was in. The blonde told her that her that Kathy was at lunch, and asked if we needed help. Obviously. She stood right next to an older, gray-haired gentleman for another 10 minutes before finally prompting him to go help us. (We would have left had Kathy not been expected back soon). He somberly strolled over and sighed dramatically when I asked about the two shoes I was interested in. He acted like it was a total inconvenience to him that I actually wanted to look at some shoes! Shoes we were planning to buy no less! He came back with one pair I was interested in and tossed the box in front of me and said he would be back with the other ones. The next pair he brought werent even the ones I had asked for. The correct pair that he had brought over earlier was perfect, but we wondered about locating another size at another store because they were a little tight. He disappeared for a while and came back to inform us that there were many of the other size at other stores. Ok...so....how do we go about getting those....where are they located...etc. Nothing. He just walked off. Helpful.

Eventually, Kathy came back from lunch. She said she could stretch the ones I had on to see if they would fit (she thought the next size up would be to big). I would give her a million stars if I could. She was so helpful and nice....she was what the workers in the shoe department of this store used to back. If you go, ask for Kathy....but if she isnt there you might as well go elsewhere. She is the only reason I did not give the store one star. I would giver her, alone, 5 stars and the rest of the department...

I am going to do my best not get emotions involved in writing this. My girlfriend and I have shopped at Von Maur for as long as I can remember and have always had a fine experience. After today it makes me sick to my stomach that we have spent so much money there after our experience today. It has been many years since I have purchased a suit. We were looking at them and needed help in determining the size that I should be looking at. The gentlemen that works in that department asked if I needed help and I explained that I needed help determining my size. He went to the fragrance counter and talked to a lady and eventually came back and stated he confirmed with the lady that I need to buy a suit to get measured. We asked how are we supposed to know what to buy if we don't know what size. He said sorry and went back to the lady at the perfume counter. The feeling that I got from him is that I don't belong there and he had no interest in helping me because I was poor based on my looks. Well I am far from poor not that that matters. My girlfriend was shocked at the interaction and went back to speak with both of them at the fragrance counter to let them know they should be ashamed of themselves the way they judged and treated us. We will never purchase anything from there again and make sure our family friends and wedding party does not step foot in a place that treats their customers in a way that makes them feel ashamed and embarrassed. I called to speak with the store manager after we left but was told she was not there. I suggest going to any other place for your...