Scheels — Local services in Omaha

Title: Exceptional Customer Service and Genuine Care at Scheels Nebraska

I cannot express my gratitude enough to Scheels Nebraska for the extraordinary customer service experience I recently encountered. I visited the store and, unfortunately, misplaced my driver's license. Little did I know that this incident would unravel an exemplary display of commitment, care, and customer-centric values that sets Scheels apart as more than just a retail giant.

The moment I realized my driver's license was missing, I was naturally concerned. However, Scheels Nebraska's team demonstrated a level of service that exceeded all expectations. Not only did they assist me in searching for the lost item within the store, but their genuine concern for my predicament was truly heartwarming.

What sets Scheels apart, making it deserving of the highest recognition, is the exceptional act of sending my lost driver's license back to my home. This went beyond the call of duty and showcased a level of care that is rarely witnessed in the retail landscape. The seamless and efficient process of ensuring the return of a seemingly insignificant item speaks volumes about Scheels' commitment to its customers.

Beyond the remarkable customer service, Scheels Nebraska deserves accolades for being a store that goes above and beyond. The vast and impressive variety of items catering to the entire spectrum of outdoor products and activities is unparalleled. From sporting goods to outdoor apparel, Scheels provides a one-stop-shop for enthusiasts of all kinds.

What truly makes Scheels Nebraska stand out is not just the extensive inventory but the company's ethos of genuine care. In an era where customer service is often reduced to mere transactions, Scheels elevates the retail experience to a realm of compassion and understanding.

To the Scheels Nebraska team, I extend my deepest appreciation. Your actions have not only restored my faith in exceptional customer service but have also elevated Scheels to the status of the best store in my eyes. Your commitment to caring for your customers above and beyond their expectations deserves the highest recognition.

Thank you, Scheels Nebraska, for being more than just a store. Thank you for being a beacon of outstanding customer service, a provider of diverse and quality products, and, above all, a genuinely caring company. You have set a standard that others can only aspire to reach.

With heartfelt...

Upon entering the store I was greeted by David Schenkelberg ( im sure that last name is wrong) who I asked where to make a return, he was helpful. At the return desk, while waiting in line my son and I watched the monitor with the store managers display. Very important to know who's the boss. We recognized David and Brandon( who was behind the counter, his tone seemed the complete opposite of everyone else that we encountered). Star, at customer service was awesome and I can't even explain how fast she helped with my exchange problem( return amount on gift card and instructed me to the cleats department). Pretty much anyone within 10 feet of us seemed to help other than Brandon who we also saw while in shoes. The man in shoes was super friendly, knowledgeable extra helpful, seemingly moreso than his position required. We also talked with Tresea(great name but im sure I spelled it wrong) who helped us find something clear across the other side of the store. The man in hunting was great and his knowledge about samurai swords🤌 My son really enjoyed the store and we had a good time( other than Brandon). Who we saw again, seemingly(maybe not)waiting for us torward the front of the store. Guy at the register, awesome, fast check. My son wanted seeds and a guy in the front immediately clicked with him and engaged in conversation. Less than 10 feet away from Brandon who seemed to still have this cold tone about him. We left without incident. As great as everyone else was I just got a sneaking suspicion that ole Brandon was profiling us. Maybe it was the helpfulness from everyone else that made him look bad...I sure hope it was that. Coincedentally, we had another curbside pickup at Dicks(out of stock at Scheels)and you guessed it, we need an exchange. Sadly, the thought of trying to rationalize Brandon's behavior away on the ride , I didn't have the energy to go into Dicks. My brothers name is Brandon so I'm sure this manager is a cool guy. Maybe just speak next time, even if its phoney. Thats atleast better than cold stares. 5 stars for the staff...

Went there just last night to check out some glof clubs with my fiance and Lucas Ramm is the one we asked for help. He was very knowledgeable about golfing and wasn't super annoyingly pushy like make the sale today or die. He gave us what we needed to know and told us that there would be sales coming up so that if couldn't buy today we could come back and then buy then which the store still makes money that way. He was very kind and helpful .he smiled and seemed very happy to help us. He deserves a raise and promotion. I've talked to managers that aren't as near as helpful or happy to help as he was. He's probably the best service we've ever had at scheels.

The guys in the gun and bow area can learn some useful tips from him. Don't recall the gebtlegen that helped us while looking at guns but he never onced smiled not even slightly. He knew what he was talking about and told us alot about the guns wewwere looking into but didnyd seem to be overly happy to help. Even in you aren't you're supposed to fake it and make the customer think otherwise.

Now to archery. We had Dalton and he was polite and nice but while my fiance was shooting the bow he mentioned it looked as if the draw length was longer than it should be for him. He didn't ask or say let me correct it so it fits you better he just left as is. He wasn't rude by any means but could work on the customer service skills a bit more. Wyatt paying attention to all that found another bow that he made to be a shorter draw length just right for my fiance. He brought it up said give this one a try but then when finished shooting said let's make the sale happen. Ok I work customer service and know we all want that sale. But talk to the customer more to see if they are coming to buy or check out for future purchase. Don't push hard core on the sales. If extremely helpful and knowledgeable the customer will definitely be back and will spread the word around to others.

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