Frontier Airlines — Local services in Ontario

i'm absolutely appalled at how everything went down. my flight from ont to slc was originally set to take off at 5:09pm so we arrived at 3:30pm. when we got there, we were sent an email saying it was delayed till 7:07. then after 2 hours of waiting we were sent an email that the flight was cancelled. we went to the front ticket counter and deciding that a 9 hour drive home (arriving at 6am), would be better. we were told that we were being offered a full refund and decided to take it. we paid $287 for the flight and a carry on bag, but my refund would only have been $180. when i asked the front counter for more details, i was told they have no refund authority and that i need to use the chat feature, i tried multiple times and couldn't get any answers as to why we were short $107. we returned to the desk and asked to be placed on the next available flight, ont to phx leaving at 10pm and arriving at 11pm with an 8 hour overnight layover. i asked if there would be food and hotel accommodations, to which i was told that i will need to talk with the phoenix line when i arrived about the hotel accommodations, whereas i did not qualify for food. i asked for clarification as to why since i'd be leaving more than 3 hours after my original departure time and no explanations were given. as we arrived in phx, i proceeded to the check in desk at the front of the airport and no one arrived for over an hour. i asked a jet blue representative what i should do and was told to return back to the gate. when i returned, no frontier agent was at the gate to answer any questions of offer any help. no food, no hotel, no compensations other than a $100 flight credit voucher which i will NOT be using. i used the chat feature and was told by a resolution specialist that he can't do anything, but that any agent at the airport should be able to help, we stayed at the gate all night along with about 30 other passengers. at 5am, i went to the ticket counter at the front and was told that there's nothing they can do and that ontario should've helped us out. i asked what could be done since ontario offered no compensation and i was told that the best thing i can do is to refute the transaction with my bank...horrible experience with frontier. i will pay the higher rates in the future since this was NOT worth the "savings" i...

I had the worst experience in the last 48 hours with Frontier. My flight was from Cleveland, OH to Ontario, CA with a layover in Las Vegas, NV. I had TWO checked bags- and when I got to Ontario, only ONE arrived to my destination. I stayed an extra 2 hours at at Ontario Airport because there was NO ONE at the Frontier desks OR the baggage claim office. I had to have an actual airport worker call for Frontier workers to come up. There were at least 15 other people that were either trying to check their luggage for their flights, or had luggage issues like myself. The woman that finally came and made a call using my confirmation and told me that my bag was in Las Vegas. I drove BACK to Vegas the next day and Vegas baggage claim had no idea what I was talking about. The Ontario woman did not even contact them or write any notes, and by then the time for me to make a claim had expired. I spent over 48 hours traveling without luggage, did not have a claim, and had no idea where my bag was because of false information given by the Ontario woman and her being terrible at her job. I flew back to Cleveland to see if my luggage was there, and it was not. No one has any idea where my luggage is- even though I had TWO checked bags I checked at the SAME EXACT TIME and one made it and one didn't? I spent 8 extra hours IN PERSON at 3 different airports, two airports I was actually in person TWICE in those 48 hours. Since that woman did not write a claim and made it so I could not write a claim, I have nothing. No answers, no security. The woman at Cleveland airport called Ontario 35+ times IN A ROW and it just kept going to voicemail. She left a voicemail at Ontario telling my story and of how the Ontario woman failed to do her job correctly by not writing a claim, giving false information, and asking for a courtesy claim- we still have not heard back from Ontario. WHERE IS MY BAG? HOW DOES THIS HAPPEN? I will never be flying Frontier again- and I will be doing everything in my power to see what will be done because of this complete lack of professionalism...

Hello! I'm Adriana Z.

I come to make a public report of the theft of things in my documented suitcase: on Saturday, July 26, 2025, board flight 3336 at 12:25 pm from Portland, Oregon bound for Ontario, CA with confirmation number QH2E6D.

When I got home I realized that they opened my suitcase from which among my things I brought a bag with fine jewelry from the NICE brand with a value of more than 600 dlls and 3 perfumes, 2 in a box (without undressing) with a value of 115 dlls, I realize that they robbed me because they opened the boxes of the perfumes and two of them and the jewelry bag were not, apart from the fact that the things were out of place.

I proceed to make the report within 24 hours as marked by the airline's protocol, which was assigned to my case the ID number ONTF925046174; and, on July 30, the airline sends me an email, having as a response that in the transport contract it does not cover those objects and they are not responsible.

My dissatisfaction is that if the airline is not responsible, they did not have to open my suitcase and steal from me or what kind of people they have working with them, now the airport has many security filters and cameras they have to realize that their employees are stealing and I am not saying that everyone but if some in complicity and they know that the airline will not be responsible or do anything to them because they do not investigate thoroughly.

So I cordially invite the Frontier airline and filter that their employees are not thieves, as well as taking care of their passengers because the flights cost, they are not given...