T-Mobile — Local services in Orange

I decided to take advantage of the current iPhone and watch promotion and went down to my local T-Mobile. I mistakingly thought they were open until 9pm, however that was a different location. I walked in at 7:32pm with the store closing in under 30 min. I was greeted by Chase and Nesi, who could have easily told me it was too late to do anything. Without hesitation, they were both just as eager to help me out as if I was the first customer of the day. I had not been a T-Mobile customer before and was unfamiliar with the operation. I knew my credit would be checked in order to secure the account. I always keep my credit locked and Chase and Nesi both continued helping me knowing this could potentially be a speed bump. I pulled out my current phone to begin the unfreezing process with the 3 credit bureaus. My phone’s battery was completely dead. Again, this would have been reason to call off anything that night, but Chase and Nesi were determined to help me get that account setup. They passed me a charging cable and took care of some other housekeeping items while waiting for my phone to come back online. Long story short, Chase and Nesi went way above and beyond by staying and helping me out when, honestly, they should have been home or on the way home. I felt horrible that I had the wrong closing time chose to stay, taking away their personal time to be with their family just to help me. Both deserve recognition for going above and beyond and really making a first time customer extremely grateful and happy. I forgot to mention that both Chase and Nesi are extremely knowledgeable and were happy to answer all questions and even make some recommendations I wouldn’t have been aware...

Incredibly disappointing experience.

We went to perform a change of responsibility for two phone numbers, from one account to another. I explained the situation to an attendant in the store once we had arrived, and they informed us that we had to call a T-Mobile number to have them perform the change over the phone lines. We left, and then called the number they provided, only to be informed that we needed to do the change in the store because the account had been converted over from a Sprint account. We went back to another store, only to find them tell us that we needed to call a different number to perform the change, and that they could not do it in the store. We called that number again, and were once again informed that they could not do the change we requested over the phone, we needed to show up in person with two forms of government ID.

It's clear that nobody at this T-Mobile establishment or at their corporate call center know how to help their existing clients, nor have they even shown any interest in helping us complete this trivially simple request - their default mode of operation seems to be to toss it over the fence and make it someone else's problem.

I have been a T-Mobile customer for over 10 years, and I cannot express how frustrating this entire experience has been.

T-Mobile might have good rates, and they might have been the first provider to exploit the market opportunities made available when the net neutrality legislation was repealed, but their customer support experience is abysmal. As such, I cannot in good faith recommend it to anyone - friends or...

I was a loyal customer to Sprint for more than 5 years but their customer service has completely been thrown out the window in the last year. Every time I try to get help the reps on the phone and the reps in store have severely differing information. Long story short(my initial issues stemmed from another location), I cancelled with Sprint and switched to another carrier. I had a leased iPhone 7. I received an email from Sprint saying that I needed to return my phone and to bring it to the closest location to return it IN STORE. I went to this location and the rep completely dismissed me and said they can't take the phone back, I would have to call customer service to send me a return box. He wouldn't even look at the email or call customer service. The email I was sent didn't sway anything about calling customer service and being sent a return package. He just turned me away. I understand I did cancel so I'm not making him any commission but this lack of knowledge and bad customer service is exactly why I just couldn't deal with them anymore and ended...