The Home Depot — Local services in Orange

Frustrating Lack of Customer Assistance at Home Depot Orange

I recently visited the Home Depot in Orange and was highly disappointed with the level of customer assistance provided. Despite the store being fairly busy, it seemed nearly impossible to find an available associate to help with my inquiries. I wandered around for quite some time, searching for assistance with a specific project, but unfortunately, no staff member was available or seemed willing to offer help.

This lack of customer service made my shopping experience frustrating and time-consuming. In a store of this size, I expected to find knowledgeable staff readily available to guide me through the products and help me make informed decisions. Instead, I felt like I was left to fend for myself, aimlessly searching for items and struggling to get the information I needed.

As a loyal customer of Home Depot, this experience was disheartening. A store's success is greatly influenced by its customer service, and in this aspect, Home Depot Orange fell far short of expectations. I hope the management takes note of these concerns and implements measures to ensure that customers receive the assistance they need in the future. Until then, I will be hesitant to return to this...

So I'm disabled and have back problems which causes walking problems. I also have a limited time to get out and about. Well I got to the store at 840. Got the the entrance and it was locked hobbled over to the exit and the manager was locking that door as well. There was an employee outside smoking and asked if they were closed he said yea in about 10 min manager overheard and unlocked the door for me to come in and told me he had locked all the doors but one. Well trying to get in and out hobbled as fast as I could to the garden section only to find out it has been locked as well. Note it's still only 855 store is NOT CLOSED why are doors locked? Walked back to the exit where the manager was playing on his phone asked if he could let me into the garden center. He looks at his watch and says its 9 I cant leave from this door.... ummm ok you locked the store up early. This is the second time I have had a problem with this manager 3 weeks ago I needed help with something on a top shelf. I asked him the first time and he acted like he didnt hear me. Then when I asked again he told me to hold on.. well 20 mins goes by and still waiting... had to go ask...

This Home Depot was great for me last night, also I would like to recognize a gentleman named Ethan. (Hopefully I spelled his name right). Last night I was on my way home from Port Sulphur, LA. I was looking for generators on my way home. I was in Lafayette, LA when I made the phone call to this store. I forgot the gentleman's name who answered, but he did take the time to confirm the availability for the generator I was getting, then was transferred over to Ethan. (Garden department). Ethan did confirm one was left and may be sold. I let him know my arrival would be 10 minutes to closing. He informed me I can call when I was 10 minutes out to see if it was still available. I did call when I was close and it still was available.

When I arrived he was just getting it ready to move to the front so I can purchase the champion brand generator. I am very grateful of him taking the time to let me know the availability and to help me out. I thanked him and told Mr Ethan I was very appreciative of his help and the gentleman who helped loaded the generator. I am very grateful and I believe Mr Ethan should be compensated. Thank you sir, and thank...