Verizon Wireless and Fios — Local services in Orange

Visited this store 331 Main Street Orange NJ ….to set up service for a family member. This store was severely under staffed for the volume of walk-ins I witnessed coming in. With that said Jessica and another young lady was handling that said volume with the UPMOST professionalism. These ladies take multi tasking to a another dimension. They addressed EVERYONE from, phone set ups, irritated customers complaining about bills, the elderly, including phone accessories purchases and answering all questions thoroughly. All of this while at some point operating with both hands three phones an iPad and the counter Kiosk to get the job done. VERIZON needs to understands the absolute GEMS that have in these two employees. I was there for over 3 hours not due to anything they did. In fact it was the 3rd party customer support who dropped the ball many times which prompted me to feed the cities local meter so I didn’t receive a parking ticket. I hope the service I signed up for is as excellent as the top notch service I received at this location. If I don’t…. trust and believe I will give that review first...

Update: May 30, 2021- I was able to have my purchase replaced. Thank you Yasmin and Mike for your "Excellent " Service Recovery. Veronica

I purchased earphones for my phone 5 days ago and one of the earbuds became detached. I was initially told that a "discount" could be applied for new earphones, since the purchase was less than a week old a replacement should have been given. The "manager" came from the back room telling and yelling that I "pulled the piece out and that I was messing with his money." He was adamant that I was trying to beat him for $25.00, so unprofessional. He was shown that I had purchased the product from his establishment because I didn't have my receipt. I stated to his point that there was no signage stating no refunds on goods purchased, his response, "You go get your receipt." I wonder where the exceptional customer...

Definately the best service experience I have ever had in a store and Yasmin and other staffs in the store are all most helpful. She was so nice and always considered the best for customers. Since our business needed to take longer time to handle, she also kindly advised other customer in advance about the time and gave other options for them. After such a long time serving us until we have done everything at the store, there was nothing more than thousand of thanks that I could say to her. Definately I will recommand any friend of mine or even strangers to come...