FBA Skin (Foreverbyash) — Local services in Orem

The worst service I have ever had. I scheduled a wax appointment and arrived seven minutes late. I apologized and was told that even though I would be paying for a full Brazilian wax I was only going to get a partial wax. I was a little stunned but said okay. I went into the room to undress and while I laid on the bed for the waxer to com in I pulled up the texts I had been sent. No where in the terms or conditions did it say you would only receive partial service for being late. So when the girl came in I told her that I didn’t see it anywhere where it said that I was only going to receive a partial service. She said I could reschedule if I had a problem with it. I told her no, that I leave tomorrow for my vacation which is why I had scheduled this appointment when I had. She said okay well we are only doing a partial then. I told her that I felt frustrated. She then said okay well I am going to refuse service now. I asked her why she said because there was tension and so she was no longer going to wax as she started taking off her gloves. I got up and asked to speak to her manager as I dressed. We walked out to the front and she handed me a business card. When I went outside and dialed the number I realized that it was not the manager’s number but the front desk, the same number that shows up on their google listing. So I went back in to ask for a different number, when I went in she was on the phone with the manager. She put the phone on speaker to ask what i needed. I told her this wasn’t the number and she said sorry we don’t give out personal numbers you will just have to call this number. Then she went into the room and closed the door and preceded to tell the manager what had happened but it was loud enough for me to hear. I could hear her saying that I was rude and had an attitude problem and exaggerating the whole situation. I was also shocked that she was talking about me when she knew I was right there. I waited till she finished and came back out. I then said how will I know if the manager gets my message or will call me back. She said that I would just have to wait. So then so said, okay, I’ll call all day. The girl then said don’t do that and then texted her manager something. I left and called two more times and then I got a text from the manager that she was with clients and couldn’t talk till later that day even though moments before she had been talking to the wax girl. She finally got ahold of me later, listened to my side but then defended the wax girl and said that they were going to be unable to fix the issue even when I was in tears on the phone because I was leaving the next day and it was too late to make an appointment anywhere else. They seemed to not care too much. Luckily, I found another wax girl somewhere else who bent over backwards to help me be ready for my trip when she didn’t have to and treated me so much better. Honestly, I know I was a few minutes late to the appointment, but the way I was talked to, treated and the whole experience is the worst customer/spa experience I have ever had and I would not recommend going...

It is NOT laser hair REMOVAL. It is Laser hair REDUCTION! DO NOT COME HERE IF YOU WANT TO GET RID OF YOUR HAIR. After 8 sessions my hair still looks the same as before. Super expensive process to get my skin warmed up for a few minutes. The staff is nice during the session, but the service does not work. And when you say something about it, they take NO responsability for their bad service. Not for me nor for my sister, nor my mom, nor other 4 of my relatives!!! 7 people that went to Foreverbyash and just got a treatment for laser hair REDUCTION. They advertise laser hair removal but the reality is that it doesn't work. But no worries! They will inform you that it was not REMOVAL that it has always just been a laser hair REDUCTION oh and they tell you this until you complain about the treatment not working... after 8 sessions!!! They will not warn you on the first visit, or the secnd visit. No, they wait until you say something after not seing any results after the 8 sessions you pay. They also would not take responsability for their treatment not working and just pull out the contract signed at the begining stating that: it is just hair reduction baby. My sister even did more sessions than me, and she still has growing hair. So yeah, If you want to save your time, money, and hopes of a hairless skin... then do not come to...

I first reached out to Foreverbyash regarding my melasma with little hope of treatment working. Ashley made me feel more confident over the phone due to her knowledge and kindness regarding my situation. I decided to start treatment and have never looked back! Geraldine has been treating me with chemical peels, microneedling, and a new skin care routine for some time now and we have made GREAT improvements. The results have spoke for themselves!! Geraldine is so knowledgeable and always makes me feel so comfortable and calm. She has made me feel so much more confident in my own skin!! With a great esthetician and skin care regimen I have learned anything is possible!! I would recommend them to anyone, they're...