Next Appliance — Local services in Orem

I bought a fridge here. They said they had tested everything and had let it run for 2 days and that it worked great.

When he tipped it back on the dolly to bring it out to my trailer water started dripping from the bottom and all the way out of the store and on to the trailer was a small trail of water. I asked what the water was from and he said they spray the fridges out to clean them and it was residual water still draining out.

Within a few days the inside of the fridge started feeling warmer. I turned the temp to cooler. It didn't make a difference so the next day I turned it to coldest. A day later the freezer was icing up and the temperature in the fridge was 63 degrees.

I went and bought a new fridge that evening so the stuff in my freezer didn't spoil. The next day I go to take the fridge back and when I tip it on the dolly to put it on my trailer all this water spills out.

When I explain what happened and showed them pictures the only acknowledgement about my food spoiling was "ok." I hadn't told them yet about buying a new freezer and the response was that it would take 1-2 days to test the fridge and then they would get back to me.

I then said I had bought a new fridge and wanted a refund. They told me they would try fixing it first and if it was broken they would only offer me another fridge.

With the fridge failing so quickly I wonder how they "tested" it. Then the customer service was terrible. No acknowledgement of my food spoiling and a wait of a couple of days to test it and a longer wait to fix it. I would not recommend them to...

I rarely go back and change reviews but this place didn’t stand behind what they agreed to.

First off If you leave a 5 star review they extend your warranty by 3 months so a lot of the reviews are “purchased” and they don’t actually stand behind it.

Our fridge would randomly leak about every two weeks from the first day we got it. They came out once and said nothing was wrong. The issue persisted and the unfortunate thing was that we were then ghosted. we talked to them and they never came out then we no longer were able to get ahold of them even with leaving voice mails and calling different times. It was starting to warp cabinets until finally I did it myself and figured out the drip pan in the bottom had multiple cracks and needed to be replaced.

I will give it to them they did fix the dial on the washer when they first came out because it was glitching out. But 2 of the 3 things we purchased did have issues.

Original review: Great prices and super helpful. Got our washer, dryer and...

First off, when I called, the guy who answered the phone wouldn't talk to me. Rather than just say, "Hold on a second" or "Hello" or anything. I was very patient and he finally started talking to me after about 3-4 minutes. It was awkward to say the least. I described the issues that I had with my washer and he took down my name and number saying that a guy would call me in a couple of days to set up an appointment to come and look at it. Not sure why I bothered, but I gave them 3 days and gave up after not hearing back. In contrast, the company that I ended up going with came over within a couple of hours after I called them. If you need quick and friendly service, this is not what I found with my...