Loyola Medicine Tinley Park — Local services in Orland Township

The receptionist, Lisa, was absolutely sweet and super helpful. Talking to her calmed my nerves a lot leading up to me meeting the neurologist for the first time. The neurologist, Dr Wilson, on the other hand, made my visit an embarrassing nightmare. She had very little empathy and spent more time trying to talk down to me about self medicating for pain management than she did actually examining me. When I got overwhelmed and frustrated, she seemed to get annoyed and impatient with me. As if I'm not coming to her because something is wrong. Her vibe was "well whatever is wrong with you isn't in my department so whatever." At one point she started questioning me about a symptom in a judgmental manner. I felt so embarrassed for something completely out of my control! She had interrupted my partner, who was sitting in on my appointment and speaking up for me when I was clearly overwhelmed. And didn't even apologize! Just continued on. When our appointment was finally done, she didn't even walk us to the exit, which so many Drs would do. She just kinda motioned in the direction to go and walked away. Left my partner and I so pissed and overwhelmed. The building is nice, the receptionist was nice, the nurse was nice enough. But Dr Wilson? Completely ruined my day with her sour vibes and takes. I'm sure she's very competent but the lack of empathy completely ruined it. I'll be taking what little helpful information she gave me, building off of it with a second opinion from...

My son's doctor is here which I have no complaints about, but since his doctor is here I brought him to the immediate care when he was sick with croup. When I walked into the immediate care the woman at the front desk was taking a personal phone call. I stood there with a sick and crying 2 year old waiting for her to call us up, we were the only ones there. When she did have us come up she was still on the phone, and told me they did not take my insurance so I would have to pay out of pocket. While she was looking into all of this mind you she was still talking on a personal phone call. She told me I would need to pay $100 to be seen, as I didn't want to put my sick toddler back in the car again I paid the fee and waited to be seen. They did a covid swab for my son while we were there and then a few weeks later I get a bill for $400 for the covid swab. I feel I was misled because she told me I would be paying out of pocket which I assumed meant my insurance would not be used. I put the bill into a review because if I would have known a covid swab would cost me $400 I would have refused. When I asked about the review they said it was denied because everything was documented and that was the only information they would give me. I would never go to the...

Horrible place to come. As I come in no one is in the counter despite not even time to close. When triage personnel came out asked if they were closed she said yes I think last patient is seen at 5:30 even thought it was 5. I said it’s not 5:30 yet. They told me they couldn’t see my child because the technicians had left for the day and I should just go to Emergency room at Maywood since they wouldn’t be able to diagnose my child since a lab tech would not be able to provide scan. All I ask was if I can see the doctor to make sure I would need a scan. The triage personnel can’t say if she is a nurse or not stated, continue to state well I told you there is no tech so we won’t be able to do any scan. I say I understand but I will like for the doctor to make sure is urgent for me to go to emergency or not since it may not particularly be emergency since my son is not in distress. She continue on to say well you should have come in earlier to get the service required. I was in disgust how can I be there early should I schedule my child symptoms? Very horrible customer service here. This is the second time I come for service and they need to work with staff and train better...