Cemex Orlando Kennedy Concrete Plant — Local services in Orlando

Delivered bad mud (35 yard pour). (15 yards bad multiple hours late on the last 2 trucks and mud delivered was almost to dry for pumping out resulting in the drivers admitting they took way to long on lunch and dumping untold amounts of water in the batch trying to save his batch and his extended lunch break.

Resulted in a complete tear out costing nearly $10,000.00.

Sam McKinney the GM at the time agreed to provide new material free of charge for the entire 35 yard pour. At the time we were a COD account.

At time of the new material delivery (MAY 2024) we operated with a credit account. Sam was promoted and didn’t care to honor his commitment and thus the credit department billed us for the entire pour.

We refused to pay , and stop payments on all open balances to show we were serious about the commitment Sam made.

Yesterday 12/12/24 we paid all open balances in full with the exception of the specific job site where the original bad mud was delivered where we were promised courtesy replacement in hopes of getting the corporation to ‘do the right thing’ and that it was never about skipping town on our debt and obligations. Today 12/13/24 still refusing to offer even a PENNY discount on the replacement mud we paid the balance in full.

This corporation is a bully, and operates under the idea that they are too big to fail.

How many 8 figure ‘small businesses’ will it take to have the same outcome before you do fail? The funds to pay for this debt and obligation owed by this corporation could’ve been used as a healthy Christmas bonus for many local families in your community under our business and instead the funds were used to keep your too big to fail business on track for...

Catastrophe. We received a 30-yard order and were planning to use a trailer pump. The first truck arrived and discharged — the mix was already quite dry (temperature around 100 degrees, probably not taken in consideration). The second truck got stuck, and when we finally started working with the pump, it clogged immediately due to the poor condition of the concrete. The third truck, upon seeing the series of issues unfolding, simply waited without taking any action — didn’t contact dispatch, didn’t communicate with the customer, didn’t try to help. Just waited for his time to leave. Trucks are supposed to carry around 100–120 gallons of water, but in this case, they had only 20 — which made it impossible to try to moisten the mix. The second truck only discharged 2 out of 10 yards, and everything spiraled from there. It’s unacceptable that a company like this, which claims to care about its customers, acts with such disregard. According to them, everything went perfectly and there was no fault on their side — all responsibility falls on the client. Let’s not forget: when using a trailer pump, it’s standard to allow at least 30 minutes between trucks. They decided to space them at 15 minutes. But again… it’s all my fault. Yes, our biggest mistake was accepting the concrete in the condition it arrived: dry. But in the end, the customer gets blamed and has to pay full price for the 30 yards. I do not recommend this company to anyone. There are other companies out there trying to earn their place in the market, offering excellent customer service while still maintaining competitive prices. Don’t be fooled by the...

The purchase and scheduling process was top notch. Due to persistent rain, I had to reschedule numerous times. Kennedy made this trouble free with no pushback.

The final schedule day was no different, and I was given a morning slot when the sun wouldn’t be intense, as the forecast was to be near 100 degrees. This was especially important as the pour was for a driveway on a paved road, and when the sun hit the asphalt, it seemed to increase the temperature on the pour site by ten degrees.

Well, the driver didn’t make it there until an hour and a half late. There was more rain in the forecast later that day, so it had to be done. By the time the screed made it halfway through the driveway, it was nearly unworkable. We scrambled to get it leveled out; but we just couldn’t keep up; as, by this time, the sun was full blast, and blistering hot, on top of the concrete being hot to begin with. Then the rain came adding insult to injury.

Significant excess was left on the surface by the time the pour was entirely unworkable, that was not pushed through the form. This caused a need for a second delivery days later, when weather would allow. It took over a month to spot grind all of the high spots to a point that it was relatively flat, and then a resurfacer had to be applied to fill low spots, and unify the first and second pour.

Had the delivery been on time, before the sun was so intense, and not a hot batch, the site could have been sheeted with plastic, prior to the rain, and filled the entire form with a...