Mears Transportation — Local services in Orlando

Let me preface this review by saying our group of four included my 60+ year old mom and my 4 year old son. This was our first trip to Orlando and Disney and everything about our trip was fantastic until our last day because of MEARS.

Our scheduled departure from our resort to the airport was 1:15 pm. We arrived to our resort lobby from a character breakfast an hour before departure, so we waited inside. At 1:00 pm, we moved outside to the airport shuttle sign as instructed in the email I received. A bus arrived at 1:15 pm and when I showed the driver my boarding pass, he said he was not our driver and they were running behind. Close to 1:30, another bus pulled up and said he was only dropping off, not picking up. I had received a text earlier with a link to tracking information for our bus, but it was useless and showed absolutely no information. I called to ask about the status of the bus and spoke to someone who put me on a 5 minute hold and when she came back, she said that a bus would be coming in 3 minutes, dropping off people, and “would clear” to pick us up and take us directly to the airport without any additional stops. As soon as we hung up at 1:35 pm, a bus showed and AGAIN told us he was not picking us up. Then another bus showed at 1:55 pm telling us the same thing. That’s FOUR different busses for anyone not keeping count! MEARS was so late that one of the Disney resort cast members from bell services noticed how long we were standing there and asked what time our bus was supposed to arrive.

Finally, at 1:57 pm, a bus arrived that picked us up. Once we started moving, he called my group out over the loudspeaker for everyone else on board to hear and acknowledged he’s aware that we had a 4:30 flight, but he was making 2 additional stops because “that’s what he was told to do.” At this point, I made it clear how frustrating this was because we were told he would not be making any stops. He simply said that TSA wait times were only about 10 minutes at the time and he’d get us to the airport by 3:00 pm.

We did arrive right at 3:00 pm, but it left us rushing through the airport to get bags checked and get through security. Thankfully, TSA did only take about 15 minutes (which I think is unusual for MCO) and we made it to our gate just 30 minutes before boarding (just enough time to use the restroom and grab dinner for my son to eat before the flight).

I’m not entirely sure a bus would have even picked us up if I hadn’t called. It’s understandable to run a few minutes behind, but to be 45 minutes late is ridiculous. The communication internally versus what they are telling the customer is broken! This definitely brought unnecessary stress to my group who was already anxious about flying and navigating an unfamiliar airport. It put a sour note to the ending of our amazing week. We planned accordingly, were on time, and it isn’t our fault they didn’t have it together. I would not recommend MEARS and we will not use them for future trips to Orlando based on this experience. We’d rather find an Uber or rent a car...

From start to finish, Mears Express delivered an absolutely flawless transportation experience to my Disney resort from Orlando International Airport (MCO). The entire process was seamless, professional, and truly set the tone for the magical vacation ahead.

Upon arrival at MCO, the Mears staff was highly organized, welcoming, and efficient. Signage to the Mears check-in location was clear and easy to follow, and once checked in, there was virtually no wait time before boarding. The staff at the terminal was courteous, informative, and genuinely enthusiastic about ensuring guests had a smooth transition to their Disney destinations.

The vehicle itself was immaculate — clean, comfortable, and clearly well-maintained. It was air-conditioned to a perfect temperature, offering a very welcome reprieve from the Florida humidity. Seating was spacious and comfortable, and the ride was quiet and relaxing. I greatly appreciated the professional driving: safe, smooth, and respectful of both traffic laws and the comfort of passengers.

What impressed me most was the punctuality and the direct nature of the service. Mears Express did not make multiple lengthy stops; instead, the drop-off process was quick and efficient, getting me to my Disney resort in a fraction of the time compared to other shared transportation options I’ve used in the past.

The Mears team maintained consistent communication via text and email updates regarding pickup instructions and timing, adding an extra layer of reassurance for travelers navigating a busy airport environment.

In an era where many transportation services can feel rushed or impersonal, Mears Express stood out by delivering a polished, guest-focused experience that truly elevated the start of my Disney trip. The service felt premium without the premium price tag, and I would not hesitate to recommend Mears Express to anyone looking for a stress-free, reliable, and enjoyable transfer between MCO and the Disney resorts.

Mears has undoubtedly earned my loyalty for future visits to Orlando.

Highlights:

Immediate and courteous check-in process

Clean, comfortable, and well-maintained vehicle

Professional, safe, and friendly driver

Minimal waiting and timely service

Excellent communication via text/email updates

Direct and efficient transfers without unnecessary...

If you have small children, avoid this company...they are ill-equipped to transport them.

Last week we went to FL and had a perfectly fine, safe trip on a large bus from the airport to our hotel. Car seats were not needed on the bus. However, during that trip, the driver advised all passengers that the vehicle that picks us up for our return trip may be different. Concerned about the possibility of actually needing car seats for our two young children, I contacted Mears ahead of our scheduled trip back to the airport and the representative assured me that the type of vehicle that would be transporting our family would not require car seats. However, the vehicle that arrived was a taxi (maybe an 8-passenger van) and clearly one that necessitated the use of car seats, but the car seat situation was abysmal. The car seats were falling apart (literally, one came apart when we picked it up), unable to be installed properly (the seatbelts were impossible to "lock" and there were no places to hook the car seat anchors), and there was no way to safely secure our kids (one of the seats didn't even have a buckle or harness). The driver handled our concern as best he could given the circumstances, but he was completely unprepared to transport children. When I called Mears after arriving at the airport, I was told that there was a last-minute change and that the taxi had been dispatched instead of one of the other, safer modes of transportation. I was also told someone should have contacted us to notify us in advance of the change, but no one reached out.

Like many parents, we chose Mears because it allowed us to travel from the Northeast to FL without the added burden of traveling with car seats. They compromised the safety of our kids and have not yet even had the courtesy to respond. We will not be using them again and, if you are in need of transportation, find a company that guarantees they are fully prepared to safely transport your...