Walgreens — Local services in Orlando

They make it so difficult to talk to the pharmacy as THE WORKERS WILL PICK UP THE PHONE AND PLACE YOU ON HOLD MULTIPLE TIMES CAUSING THE CALL TO DROP AND YOU HAVE TO START ALL OVER AGAIN!!! It took 1 hour to get someone to help and god forbid if you have any questions because they rush the heck out of that call! So you can’t dedicate 5 minutes yet expect your patients/customers to dedicate more than an hour to be assisted? That’s ridiculous. It’s not even the outdated automatic system they use to “help” you (FYI it usually is not as useful as the situation is more complicated)- it’s trying to get a solution to your problem that THEY could have solved as I have been getting my prescription from here for a year or so and have paid out of pocket using the RX discount card, yet still have me under insurance which I don’t have AND I’VE TOLD THAT TO THE EMPLOYEE IN PERSON AND OVER THE PHONE MANY TIMES! This causes the medication to be on hold and their only solution is to call the pharmacy which I DREAD because of the previous issue mentioned and the crappy, deadpan, and rushed attitude from employees. Super stressful for those who not only need their medications but makes it even harder for those who need to maintain taking their medications regularly at a consistent schedule. Management or other staff members need to find solution or provide better training on phone etiquette as this is...

THE RUDEST WALGREENS IVE EVER STEPPED INTO. THEY FOLLOWED ME AROUND THE STORE IN THE PAST AS IF I WERE THERE TO STEAL, SCANNED MY PERSONAL STATE IDENTIFICATION CARD ON A PURCHASE OF ALCOHOL, SPEAK IN LOW TONED CODES OR GIVE PHONEY SMILES OR HAND GESTURES OR SECRET LOOKS WHEN I SHOW UP MAKING ME PURPOSELY FEEL AWKWARD AT TIMES (as if manhating), ON PHOTO PURCHASES AT LEAST ONCE I WAS LIGHTLY INTERROGATED BY WHAT SEEMED LIKE A SUPERVISOR ABOUT MY PERSONAL PHOTO ENHANCEMENT PURCHASE ALSO ASKIN IF MY NAME WAS "(MY NAME)" ETC IN FRONT OF MAYBE ANOTHER CUSTOMER OR TWO OTHER WORKERS (CANT REMEMBER) INCLUDING THE WORKER ATTENDING MY PURCHASE (THE ONE THAT SCANNED MY ID MONTHS AGO) AS THE WORKER CONTINUED.....AND ALSO ANOTHER TALLER WHITE FEMALE HAD LEFT ME STANDING UNATTENDED AS IF I WASNT THERE AT ALL UNTIL A SUPERVISOR ASKED ME IF I NEEDED HELP. AFTER INITIATING ATTENDING ME ALSO LEFT ME TO WAIT AS IF IN SAME SPITEFUL ACTION. TO THE BEST OF MY KNOWLEDGE I HAVE NEVER STOLEN AND THERE IS ABSOLUTELY NO REASON TO TREAT ME IN SUCH UNDIGNIFIED MANNER NY THESE...

This store has been having issues for the past year. One pharmacist yelled at my doctor (I was on speaker phone), one tried to tell me my insurance wouldn't cover my medicine - she HAD to change it - I'm uninsured. They've substituted meds without my permission (not to a generic, to a whole different medication that is "similar"), sent texts that scripts are filled and when I get there hours later, they aren't, and now, after I called to verify my prescription was filled, and the pharmacist verified it was all there, an hour later, they "only have 5" and "hope to have it in by the time 5 days are up." Because I love leaving work early (without pay) so much I'd love to do it again and again. And love being without meds that keep me alive. It's a mess and the excuse is always "we're busy." Ready to change to CVS.

Oh. And my drug allergies are listed inaccurately. That's...