CVS — Local services in Orleans

This CVS has gone down hill over the past few months and it is sad. I feel bad for the few employees who are friendly, but seem frustrated themselves. Most notably, the pharmacy is bad. I waited on hold this morning for 15 minutes and no one answered. I called the regular line, which was immediately answered, and asked for the manager. A Woman answered, who didn't introduce herself, and I explained I was on hold for 15 minutes to the pharmacy and I needed to speak to them now. She told me they were "very understaffed" and she would transfer me, head there, and have someone answer. I waited another 5 minutes and no one picked up. I called back in the afternoon the same day and I waited on hold for over 40 minutes. No one ever answered. After 15 minutes, I just had to see if they were even going to bother to pick up. I went to the pharmacy last night and was told my prescription was out on order and that they didn't have time to get through their mail shipment today. She then just walked away. The front counter display has been a mess for over a week- I checked twice just to see if they ever bothered to clean it up. There are totes of unloaded merchandise everywhere. There are no displays of new products or make up, which is something I used to look forward to seeing at my local CVS. I wish they had an option on their website to get any sort of help outside of the store manager, but nothing is listed. So sad because CVS was my go to...

I go to this CVS often because it’s less dysfunctional than the other ones near it, except for Harwich maybe. Anyway, my 2 star review is directed more at the management than the cashier. I used self checkout and was purchasing cough medicine and some other items like shampoo. I intentionally chose self a checkout because the one cashier had a long line, and I didn’t have a lot of time. I scanned my items and the self checkout machine kept saying “assistance required” because I bought an “adult” product. Cough medicine. I’m 47 years old. In many other CVS stores and supermarkets with self checkout , a cashier has been able to press a button or something without even leaving the register. I even tried to scan my license which should be acceptable. At no point did the cashier explain she would be right over or apologize and ask me to be patient. She was actually having a conversation with some people in line who she seemed to know. I ended up not paying for my items and leaving them with her. Whoever is managing this place needs to train staff to deal with self checkout and prioritize customers who are trying to pay as much as they prioritize people they feel like chit chatting with. This store needs more employees and maybe CVS could hire more employees if they paid more hourly. Every time I go to a CVS, it is short staffed and whoever is working has no idea where...

They Don't Close At 10pm They Close At 7pm They've Litterally Have Created Their Own Hours... I've Even Called The Corporate Number And They Say "The Store Should Be Open According To Our InformationProvided" But Its Not Hahaha The Fact That There So Under-Staffed Is Crazy! Expect Long Lines At Pharmacy Or A Long Wait. I Legit Get Called/Txt The Scripts Are Ready, I Go I Wait In Extremely Long Lines 75% Of The Time And The Script Isn't Ready And The Expedite Is Usually 1-2Hrs Because They'reSo Behind, Its Ridiculous Honestly And There Isn't Much If Any Communication! Nobody Really Works The Register Up Front Its Basically Just The Self Check...Everyone Is Extremely Nice But They're EXTREMELY...