Williams-Sonoma — Local services in Oro Valley

I was a customer at the Williams Sonoma La Encantada store in April 2020 It was right after the Corona 19 lockdown was eased and we were able to go back out in public but strongly advised to wear masks and social distance. I had to make a return. The original employee that tried to help me was not wearing her mask properly and seemed very agitated. I had just read about how to properly wear a mask and offered suggestions to her about doing so. She immediately became very angry and lashed out at me for correcting her. She said she wouldn't even be working there if she didn't have to. And, I should not be correcting her at all. Because she had raised her voice I immediately stepped back to give more space between us. I was a bit in shock for having an employee raise her voice to me, a customer, in a store such as Williams Sonoma. But realized that she was probably just so scared like the rest of us that she lost control. I should have left immediately. But just then another employee noticed that there was a problem and took over the transaction. The switch was so smooth I hardly noticed that someone else had taken over. That person was AJ Soll. She might have been the manager, I was never sure. She was so professional and competent and new exactly how to deescalate a potentially dramatic situation. I marveled at her ability in dealing with the transaction and the customer at the same time. I left with a feeling that someone very capable and calm was in charge. I hope this most positive review is received by the proper corporate entities so they can know what a valuable employee they have with AJ. And reward her appropriately for her excellent...

Went there today for some inspiration, after looking at a new house I'm buying. Immediately was singled out due to my skin color. My fiancé and I were in there for over 20 minutes, and was not asked one time if we needed help. Granted, there weren't too many customers in the store. There were more employees than customer, and I made sure to keep my children by my side as we browsed. We were finally asked, after being followed for a majority of the time we were in there, after I had to get her attention in order for her to "do her job". She had been watching us so hard, that we actually ended up finding the item we needed, while teaching her where it was. What made it so bad, is that a non-black employee in West Elm informed us of how nasty and racist the employees are in William Sonoma. That is really unfortunate, being that those companies are just about the same. Very disgusting treatment, and will not return, hadn't been there in 4 years, and it was my Fiancé's first time there-...

After being singled out due to my skin color, I'd like to express my experience in a more polite but concise manner. This afternoon , I went shopping with my mom to look at kitchenware for our family. Throughout our time in the store, I felt targeted solely because of my darker skin tone. One of the staff members kept following me, repeatedly asking if I needed assistance. I had only opened a case of lollipops that my mom intended to purchase, so my toddlers could be occupied. As we were leaving after completing our purchase, she continued to trail me, closely observing my every move ,even following me to the door. This situation made me extremely uncomfortable, to the extent that I have no intention of returning to the store. It's important to remember that it is now 2023, and labeling everyone as a criminal is unfair and...