Ottawa YMCA — Local services in Ottawa

This place is a joke. During Covid they shut down and continued to still charge people. My mom called to cancel and they honored over the phone. For a year or so the acct was done. I redid a new acct for my daughter for an after school program and gave them my card. I moved out of Ottawa in March of 2022 and canceled my bank. After the Y tried to take money and nothing was there they took off of my moms card for 5 months. That card should of never been on file. They had no authorization to take money. This place is like a scam artist. Shelly and Carrie are horrible on not doing any investigation. I hope people quit going here and join some other membership. Over priced and dirty place. Don't waste...

The staff is atrocious to say the least. Highly recommend finding another place to use the gym because if you find that the Ottawa YMCA is not up to your standards (it wont be), cancelling your membership is thoroughly impossible. It took me four months for them to cancel my membership after being a member for a year, all the while they are taking their fees out of my bank account. As far as I'm concerned the Ottawa YMCA owes me over $100 and a heartfelt apology. Luckily there are other gyms nearby that do not have employees with horrid customer service and likely won't steal your money from your bank account after being asked on several...

We used to come here alot, and although they redid alot of the stuff, there still isn't alot of equipment upstairs to use (like 3 ellipticals) to use and when it gets busy you're waiting. They do have alot to offer, though. Our children loved it there. The parking lot is smaller but has a great view of the river. They have alot of programs that are wonderful. There is also a pool, but open swim is very limited. They have 2 lg gyms. There is a shower/locker room. After school programs for kids. Right down town and convenient location. The one in L-P is bigger with a "lazy river" to...