dd's DISCOUNTS — Local services in Oxnard

I usually dont do this.. I like the store.. Find good things there at dds for good prices but I called today to ask a simple question.. Do they sell metal strainers.. To save myself the trip down there if they dont have it.. I was told " I don't know what we carry in the store, and there's no sales associate nearby, you have to come in and shop." Lol. The only thing I could think, is that it was a security gaurd answering the phone? If this guy is not a sales associate what is he and why is he answering phones? Go find someone that can actually assist the customer Lol. Maybe they should have someone certified to answer the phones lol ... Ive never called a store and gotten so much attitude over a simple question. Working in the customer service industy and in sales myself personally, I would be very concerned if I was the owner or CEO of this dds location. If dds simply doesn't want to tell customers what is in their store corporate or the owner (whatever the case may be) they should train its employees on how to communicate that effectively with customers. Preferably without attitude. Maybe this guy just wasn't properly trained or maybe he was having a bad day.. I was taken back by it all...

I'll never shop at another dd's discount store ever again. Especially the one on Ventura Road in Oxnard. I bought my daughter some ear buds that were packaged in a box. As soon as we got in our car my daughter opened the box and there were NO ear buds. So we turned around and drove back to the store where they wouldn't give my cash back even though they essentially sold me nothing. Instead and against my objections, they gave me a paper "merchandise return card" that looks like it'd been in someone's back pocket, all grubby and used-looking. When I asked for the manager's manager's phone number, I was told to "call corporate". I ask for that phone number and was told to "look online". There was no number on their website. I did see that they're affiliated with Ross so I guess I'll call them . I understand their return policy but since they sold me nothing, I expected my money back....

I was totally blown away by this place. I'm a pleasantly plump woman and never dreamed I'd find some very discounted but very nice clothing there. We were actually there to visit my husband's favorite Pho restaurant and on a whim, I wanted to duck in there. I was really surprised at the selection of stuff in my size. In fact, I found an entire outfit to wear to my husband's dressy casual office Christmas party. I have two residences. One in Alabama and one in California. I really wish Alabama had one of these stores. The closest one to me is 70 miles away so I'll only be able to visit it when I'm in that area, which is only a couple of times per year. Either way, just give it a go. I'm sure you'll find something you'll want and be amazed, like I was,...