T.J. Maxx & HomeGoods — Local services in Palatine Township

On October 14th, I visited TJ Maxx on Dundee road in Palatine, IL as I always do. I have recently moved to Chicago, but up until this point this was by far the cleanest TJ's and had the most variety. Earlier in January of 2017 I purchased a gold framed designer mirror but had to leave it at the store because it would not fit in my car. I was given a white slip for a later pickup by a customer service associate, and told that I could come and pick it up whenever I'd like. However a few weeks down the line I was given a courtesy call and asked if I would still like the mirror and I told them I would not be able to come get it. The associate in turn told me that I could use the white slip in place of a gift card and come back whenever I had the time- great! So on October 16th after an hour of shopping in TJ Maxx, and an extremely long wait in line I was finally at the front and met by a very pleasant cashier/store manager. When I presented the white slip to her she said it wouldn't be a problem for me to purchase my items as the physical gift card should be in the back. Lisa, the manager over Home Goods spent about 15 minutes looking in the back of the store and said they couldn't find a gift card, and that it was "strange" that we were given a white slip instead of a pink one, and that she could find no record of us ever having been in the store, or any record of any gift card waiting for my pickup. The way she phrased her sentences led me to call her out on if she thought we were trying to STEAL what we were trying to purchase. She denied it of course however it didn't take away from the fact that I felt like she was leading on to this. She stated that there was nothing she could do, no apologies, no sincerity for me having to wait as long as I did- but she could send a gift card through the mail. FINE. She took our address down and we should receive it, in her words, in 3-5 business days. 3-5 business days passed and she called me and asked if she could AGAIN get my name, and address to resend the gift card. It is now November 2nd, and I have yet to receive a gift card. So I take the "pleasure" of calling the store to find out where my gift card is, and low and behold it was just sent out Monday October 30th. No one bothered to call to inform me, and Lisa stated that she believed it was sent out on Monday- so no certainty. Again no apologies offered, and didn't even say bye when she hung the phone up like I'm the one bothering her for inquiring about MY gift card. Needless to say, I WILL NEVER EVER step foot back into this location again, and I will make sure to tell all of my family and friends not to either. I will make sure that Yelp gets a review along with Google, and my blog. This is ridiculous, and Lisa's customer service...

April 1st was April Fool's Day. The manager on duty (in a bandana, name started from J, 5 pm) put on a whole show for me to make a fool of me, and perhaps my clients too. Return item $149.99 with receipts and Apple Ray went true without any issues. The second item $34.99 with receipt also and Apple Pay caused a whole epic. The TJMaxx employee threatened to kick me out of “his store” with the help of the police, our “kind” conversation involved other customers, who did not knew the problem, the manager (!) asked me to shut up. The entire performance can be viewed on video camera recordings and my words will be confirmed. Mr X (!!!!!) told me that he will not take the purchase back because the debit card from receipt does not match the depot cart on my Apple Pay, also debit, as he will have many problems. All I wanted was to disappear from this store as quickly as possible. I had my service dog with me, I have the certificate to prove it, and that should mean something to the person in this position. In addition, this show was very humiliating for me, as a person who came from Ukraine, where there is currently a war. I do not have to explain my rights and responsibilities anywhere in any country. Plus, I don't have to teach other subordinates how to work, how to receive purchases, how to provide assistance to customers and who has priority in any service area. But it is necessary to emphasize the inconsistency of this manager with his position, since when paying for goods with a debit cart with a PIN code, the refund, according to any store policy, is made in CASH within 30 days from the date of purchase. I agreed to the store credit and flew home to Florida with far from unpleasant impressions of the local...

Some of their employees need better training in customer service. Uncalled in advance to see if a certain item was available at their store since there is no other way of tracking their inventory. I get this guy, explain to him what kind of clothing I need, give him the color, size, price (all the detail), he assures me they have it and will put it on hold for me. I told him im coming from a different city, will be there in an hr. Get there, first off they got the name wrong after me actually spelling it out for them, then he got the color wrong, THEN the size... I mean do you not value other peoples time?! I drove an hr to the store only to find out that he placed the WRONG item on hold and they didn't have thr actual one i needed. Absolutely furious... please, train your young employees and make them understand to not just make stuff up and assure people that you have what they need just to get them to walk in your store.

On a positive note, the cashier and I believe the other lady helping me her name was Sherry, they both were incredibly nice and helpful... annnd apologetic on behalf of that ^#($&@( other employee!! They called around to see if the other locations had what I needed... unfortunately, SAME thing happened at the lake zurich location!!!...