Poke Bros. — Restaurant in Palatine Township

We've been getting Poke Bros for awhile from this location and it's been tasty as ever, I love their Johnny Utah bowl. I had a gluten intolerance diagnosis last year, so this is one of the places that offers gluten-free options and labels which ingredients have gluten or not on their menu. They have a GF OG sauce, which I was really happy to discover. However, the last two times my mom has gone in to get me a gluten-free poke bowl, there's been frustrating issues with the service.

The servers kept accidentally putting in masago, which is clearly labeled as a gluten-containing ingredient on their menu. My mom pointed this out but one of the servers tried to argue that it wasn't (what?!). And then, these newer servers have put the gluten OG sauce in the bowl instead of the Gluten-free OG sauce, which my mom again had to point out. We've had to have multiple bowls remade, food wasted, and the very last time, the server rolled her eyes when she had to make the poke bowl again after being negligent about the gluten allergy and arguing with my mom. This is awful service. No one should be made to feel a bother for their food restrictions, especially when it could put them in the hospital or give them awful stomach pain for days. I truly never make reviews on here and I don't like to be an inconvenience or a bother. I know how awful it can be to work in the food service industry, dealing with rude customers. But if you aren't abiding by food allergies, you could seriously injure someone. And especially with an awful attitude and no apology? Unbelievable. I really don't think I can trust this...

I'm glad that I had a doordash gift certificate to order this because if I had spent my hard-earned money on it, I would have been really upset. This was my first time ordering from this restaurant. I ordered a half and half, build your own salad poke bowl with avocado edamame, salmon, shrimp and crushed cashews. The salmon was questionable, the shrimp was maybe three pieces cut in half, the avocado was brown and mushy, and the so-called salad was nothing more than limp iceberg lettuce and some thinly sliced cucumber. The only thing decent was the ponzu sauce and the edamame. It might have been worth the $15 if the salad was actually mixed greens with more options like tomatoes, hard boiled egg, peppers, olives and pistachios to name a few. Ingredients should be fresh especially where the fish and avocado are concerned. Lots of room for improvement...

so ive come into here one or two times because its right down the street and i looove the food and im sick and was craving it so i just ordered some on doordash and i have NEVER left a review anywhere before but im so happy with my order today!! i wanted to call and say something but i thought that would be weird. the food is amazing as always but i ordered 2 mochis, one espresso one green tea but they were out of espresso and whoever is working today was kind enough to write on the mochi container “sorry we out of espresso” 😭😭 i thought that was so sweet it made my day. they could’ve just said nothing and had me wondering where my espresso was at...