Bascom Palmer Eye Institute Palm Beach Gardens — Local services in Palm Beach Gardens

I haven't had any direct experience with doctors, but after suffering a freak eye injury I called this morning looking for help getting a same day appointment with the doctor. I found the office using my insurance plan lookup. The woman I spoke with was so put off by my call I'm here writing this review. I asked if I could be seen for the unexpected injury I had and she told me that they did not offer same day appointments but I could drive to Miami to they eye ER. I explained that it was not an emergency but I wanted to be sure that I was doing any follow up care needed to prevent future damage. She became irritated with me and said that even if they DID have an appointment today, which was HIGHLY unlikely, I was a new patient and it would take her 20 minutes to register me as a new patient first. She was SO BOTHERED by me that I was completely turned off. In contrast, I called other local offices where I received incredible kindness, support, and excellent same-day care...

It’s so unfortunate how hard it is to find another uveitis specialist in the area and almost forced to have to deal with coming to see a provider here. Been to both Naples and Palm Beach office and it has been well over 4 hours to complete the visit every single time. This may be their norm but they have to do something differently with their schedules, there are always clients upset about the wait including myself. At tops this could be a 2 hour visit 5 hours or more is just outrageous. My appointment today was at 2:40pm it is now 6:49 pm and here I am in the lobby still waiting. Oh by the way they had to re dilate my eyes because of this wait. Beyond frustrated with this system it isn’t working. Wish they would listen to patient feedback and address this. Thought of writing a review last time going forward will write one each time. If you could avoid this place I strongly encourage you find...

I have been a patient of Bascom Palmer for about 15 years or more and I have been very satisfied with their care and professionalism. I have always been treated very well by all the doctors and everyone employed by this eye hospital. I travel 3 hours from my home to visit this specific eye hospital because of their excellence in eye research...