Brooklyn Water Bagel — Restaurant in Palm Beach Gardens

I previously had this establishment rated as 4 stars. Until today i probably stopped off there once a week. The bagels are good, but good food cannot compete with time. On 11/11/23 I waited 26 minutes before I left without my food. I ordered at 7:30. There was only one other couple in the store already eating. I ordered coffee and a Jersey Boy bagel. I got my coffee and waited. I got a refill and still waited. I waited patuently until 7:56 am when I left without getting my order. There were 3-5 other orders behind me that were also still waiting when I left. Right before I left one gentlemen who ordered about 20 minutes after me complained and was told there was a large online order. Good to know that our orders were not misplaced but that was not what I wanted to hear. He stated he came in for a quick bite to go as he had to be somewhere. He wanted his money back. $7 is not much to me and my time is my most valuable commodity. I too cannot sit around 25+ minutes for a $7 breakfast sandwich. He asked for his money back. I simply left. It is unfortunate but I will not be going back. Good bagels if you dont need to order...

I wanted to leave a positive review for this place because when it's good, it's good. But time and time again you will go home with food that is completely burned and inedible. They have no quality control in the kitchen. Who the heck looks at a black burned bagel and says, "yeah this is good enough to serve to a customer" . I just spent $16 on two bagel sandwiches and they are completely inedible. This is the 3rd or 4th time this has happened here, and I will never go back. Go to Bagel Boyz instead for a bagel, at least they take pride in their product and have some level of standards. The people working the kitchen and the management should be ashamed of themselves. This is an easily fixable problem with competent management but they do NOTHING to address the problem. WAKE UP brooklyn water bagel and look at what you are...

I was shopping for pool supplies, decided to have a quick bite. Asked for an egg sandwich with bacon strips on the side. My sandwich arrived with no bacon. I got up and asked about my bacon. The manager and staff looked at me and called for a side of bacon. I went back to my seat hoping they would bring me the bacon. I finished my sandwich ,still no bacon. I stopped at the counter again, manager did not even bother acknowledging me, on my way out the door, a young employee tried to chase me with my refund. I simply declined it. I really wanted bacon, paid for it and did not receive. People need to realize, it is not about 2 bucks they charge for an item, it is about service. Needless to say, my last visit to this place. I will stick with...