The Home Depot — Local services in Palm Coast

I’ve spent tens of thousands at this Home Depot getting my rental properties ready—still, I was just treated like a scammer over a $15 quart of paint by two employees and a manager.

I brought in a paint chip for custom matching, purchased the paint, and tested it at the house—wrong color and too light. Went back, and a helpful associate darkened it a bit but didn’t retry the match, assuring me I could exchange it if needed per Home Depot’s 90-day color match guarantee.

Tried again—still off. Looked like a child scribbled on the wall.

When I returned, the helpful associate was gone. Instead, I got a different guy who was rude from the start. No offer to help, spoke over me, refused to listen, and just repeated: “No, we won’t try to match it again. It says non-refundable on the can. The can’s been opened. That’s the policy.”

I explained the guarantee—which states they’ll take back unused paint and retry the match—but he refused. Instead, he told me to go to customer service.

So I did. He proceed to follow me all the way there and whisper about me to the reps before I got to speak to anyone.

The customer service rep immediately took his side. Cold, dismissive, and uninterested. First, she falsely claimed I couldn’t do anything without a receipt (which no one had asked for before. I could have just gone home to get it if they had). Then she told me there was a sign in the paint section saying they couldn’t do anything about color mismatches — no refunds, no re-matches.

When I checked later, no sign in sight. If there is one, it goes against Home Depot policy.

I had to insist she look up my purchase by card because they'd done it before—she found it instantly, then told me I was “lucky” she had. Then she outright lied to the manager on the phone, claiming they had already re-matched my color twice, as if to discourage him approving a refund or re-match.

In reality, no one had tried a re-match at all. I had said this multiple times.

The manager told her to refund me instead of retrying the match. She refunded me, then tried discouraging me from trying again, saying the color "probably wouldn’t come out right anyway."

At this point, I asked to speak to the manager myself. Raj came over already on their side, repeating the same lines instead of listening. He had no idea about the policy. So I pulled up Home Depot’s website on my phone and showed him the guarantee.

Only then did he agree to retry.

As we walked toward the paint counter, the original rude associate saw us approaching, waved me off with his hand, turned his back, and loudly announced to his manager in front of other customers: “You can deal with all that.” Speaking about me like I was a nuisance. Right in front of me. No one had said anything to him since the original request.

Still, no correction from the manager.

And guess what? When Raj actually did his job and tried to match the color, it took less than 10 minutes to get it right. All they had to do was adjust the scanner’s beam to avoid a small crack in the paint sample.

None of this had to happen.

Hire better people who don’t hate their jobs. If you’re going to offer a guarantee, train your employees (and managers, apparently) to actually know and honor it. Listen to your customers instead of acting like we’re in high school.

Have had similar issues in the past with this location. Customer service...

I received quotes to replace the windows in my house. One of the quotes was from Home Depot, They were not the cheapest but I do a lot of business with Home Depot and decided to give them the contract for new windows. The amount was for $17,000. The salesman was nice but after they measured the windows he came back and said he made a mistake and H/D needed more money. $500. I agreed to pay an additional $250. After 7 weeks they made an appointment to install my windows. When the 2 installers came after much ado, they said the job was too big for them and they would come back next week. I called customer service numerous times with no return call because I was not sure when they would be back. I tried to set an appointment because I had to go out of town. When they came back the next week, with 4 men it took 3 days not the 2 they said it would. I called customer service at least 10 times with no return call. Finally, the install manager came by said it looked good to them and the interior damage was my problem not theirs. When they left there was damage to the exterior stucco. The trim and the body of the stucco outside plus interior damage to the dry wall that I paid $175 to get repaired. A manager called and promised to get it done to my satisfaction. It took 6 weeks to get the outside repairs. Every week they sent one person to work on the problem. Customer care was not responsive or called the install manager to contact me. This is not my primary residence. We had 4 trips to keep appoints. They just never showed up. We are 50 miles away.They also damaged my shrubs. I would never use the H/D service again. There is no one to complain to...even though Apopka Home Depot was credited with the sale. The salesman got a commission. Customer Care was not responsive. District Manager was okay. Customer Care has not answered two emails or two phone calls. It is like this is no ones problem. I did not contract for windows to be treated as if "we will get the windows in when we want and how we want, with no regard to you. PLUS, I paid with the H?D credit card and therefore can not complain to the credit card company. I feel they owe reasonable compensation for delay and disruption and poor service. Not to mention the money I had to put out to get my home back to where it was. I hope the windows last but if I can not deal with a store and a manager I will never again...

I give home depot 5stars for the home depot credit card promotional offers up to 24 months zero financing and the project loan cards they have helpedput tremendously. The customer service is lacking especially badly. I spent a little of $30,000 on kitchen cabinets from America woodmark at the home depot. Ordered in September several soft close hardware are missing from the doors and lots of imperfections in the duroform have reached ou to Home Depot Product Specialist numerous times , spent lots of time wasted calling leaving voice mails, emails without response for weeks. It's been 5 months and the defective duraform doors and missing hardware issue has not been resolved and I honestly feel nothing is going to get done unless I start calling the store every day and writing email after email....Just Exhausting....I spent roughly 140k to 150k in the past 3 years on materials at the home depot and feel like I deserved to be treated better. 5 months is ridiculous. I even had to order all the scrib and trim pieces after cabinet installation was done. It was never in the order which should of been add by our kitchen designer. When I ordered the scrib and additional trim needed to finish installation I also ordered 3.5 in crown molding and wanted to return the 2.5 in crown originally ordered. The product specialists orders 5in crown delay the kitchen installation roughly 6 more weeks. The store manager provided a price adjustment on the extra material which I appreciate but I feel like for all the time and energy wasted and still cabinets and hardware issues not resolved 5 months later is unacceptable and I would be greatly appreciative if the home depot provided $1,000 home depot gift card for all the stress , wasted time, and inconvenience this matter has caused. I also attached a few photos showing the duraform peeling from the edges and the hinge area where soft closed hardware missing. I made countless attempts trying to get resolved. Sent photos and door locations and list of what needs to be replaced. 5 months not cool at all. I know I repeated myself several times but...