Steak ’n Shake — Restaurant in Palm Coast

Dear Steak ’n Shake Corporate Team,

I am writing to bring to your attention an extremely distressing and unsatisfactory experience I had at your “Steak 'n shake, 1 Cypress Edge Dr, Palm Coast, FL 32164”on “July 3rd”. This incident has left me emotionally distraught, upset, and uncomfortable to the highest degree.

On July 3rd, at 10:45 PM, I pulled into the drive-thru with the intention of rewarding my daughter for her excellent performance in summer school. We ordered our meal, and when I reached the window, I asked to add an ice cream shake because I couldn’t hear the representative on the intercom. The young lady at the window informed me, quite rudely, that it would take about 20 minutes because the car in front of us had ordered around 20 shakes. Accepting the delay, I told her never mind about the shake.

However, what followed was a series of unacceptable events:

Prolonged Wait Time: We ended up waiting for 30 minutes, watching multiple employees walk past our food numerous times. The car in front, which supposedly ordered 20 shakes, received only one ice cream and left.

Lack of Attention: We waved to get someone’s attention from the drive-thru window, and the young lady came to the window three times before finally reading our order back to us.

Additional Shake Request: When I requested to add the shake again due to our long wait, the shake maker informed us that there was only one machine and one person making shakes, and it would take another 15 minutes. The shake maker rudely stated, “Corporate doesn’t care.”

Unprofessional Behavior: The shake maker’s attitude was very rude and aggressive. They made me feel extremely uncomfortable and refused to make the shake, dismissing our concerns with no effort to resolve the issue.

This experience was incredibly frustrating and left my daughter and me extremely upset. The unprofessionalism of the staff and the lack of adequate service are unacceptable. Such treatment not only reflects poorly on the specific location but also on Steak ’n Shake as a brand.

I demand immediate action to address this issue. I expect a formal apology and compensation for the distress and inconvenience caused by this incident. Additionally, I urge you to review the staff’s behavior and training protocols at this location to prevent such occurrences in the future.

Thank you for your prompt attention to this matter. I hope to hear from you soon to discuss how this can be...

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